[SweetnLow]

Your contractor should not have left that unfinished. Crappy workmanship
Grout is not the way to finish the tile edge. They make profiled trim for tile edgeing.

Thanks for your response. Can I add the trim now that the tiles are set?

 

[SweetnLow]

Thanks for your response. This is the full bathroom. The side of the shower tile meet sthe drywall with grout. I'm wondering what should be done on the pony wall side.

 

[SweetnLow]

Zoom in on the corner of that bench. That looks downright dangerous. (Same as the corners of the pony wall now that I think about it.) Granted it will have glass right next to it, but still. And then zoom in on the big gap between the bench top and that wall. What is supposed to happen there?

Thanks for the insight. I found this contractor on a local group. They said they were a master tile setter came recommended with many 5 star reviews. I did take pics after the waterproofing was done and here is a final pic with the grout. What really has me worried now though is the lippage on this tile by the faucet

 

[SweetnLow]

The closer we look at the zoom in, the more problems we see. This is not good. In addition to not following the simple manufacturer's instructions for the cement board, I think this shower is at very high risk of leaking and causing framing damage. Probably within 2 years you'll see tile bulging and cracking of the tile in or around the shower curb. While that is going on, deeper down where you can't see, your floor joists and bench framing will be slowly rotting out. Just a prediction, not a certainty.

Thank you Jeff for the thorough analysis. I appreciate every point and am reaching out to the contractor. I have not paid them in full yet. I don't really know how they can resolve this and I wouldn't want them to at this point. Sounds like the only option is to tear out and start over. It's sad because I read every review they had and they came recommended, I thought I had done my due diligence.