if the book says its single stage than it is and wont operate to its max. efficiency, gonna see if i can find that manual online

i couldnt find that manual but you need the installers guide to be sure, sorry couldnt be more helpful you could try calling local carrier distributer and asking for their tech support guy and asking him (although they can be finiky and wont talk to a homeowner) you could say your were employed by the co. that put your unit in but that would be dishonest so... its your call

 

I would have to agree.
The TP---PRH---A, TP---NRH---A Performance Series Edge Thermidistat Control would be even better though.

TP-PAC, TP-PHP
TP-NAC, TP-NHP
PerformanceSeries
AC / HP Thermostat​

TO ENTER CONFIGURATION MODE
​

​

​

Press and hold FAN button for approximately 10 sec. The Display Module is
now in configuration mode. It will automatically exit this mode if no button is
pressed for 3 minutes. Pressing either FAN or DONE button will exit
configuration mode immediately.
24
WHILE IN CONFIGURATION MODE
The option number is displayed in the heat setpoint location and the
configuration setting is displayed in the cool setpoint location. On the
TP​

​

−PAC/PHP (programmable) models, a box will surround the option number.

The mode button is used to move the box between the two displayed values. The
soft keys below the listed values may also be used to move the box between
selected values. The value inside the box is changed by using the UP/DOWN
buttons. On the TP​

​

−NAC/NHP (non−programmable) models, one of the values

will be flashing. The mode button is used to change which value is flashing or
the Home and Sleep buttons may also be used to select which value to flash. The
value that is flashing is changed by using the UP/Down buttons. All changes
made are saved at the time of selection and will be saved in the event of the 3
minute time​

​

−out or when installer exits from configuration menu.

​

​

Configuration Options —Selection
Option 01 — Equipment Type
HP model — Range: HP, AC, H, C, H2, A2.
AC model — Range: AC, H, C.
HP — operates a single​

​

−speed heat pump with a fan coil.

AC — operates a single​

​

−speed AC.

H — operates a heat​

​

−only system. Furnace or fan coil only;

no outdoor unit.
C — operates a cool only​

​

−system. Outdoor AC unit with an

indoor fan coil with no strip heaters.
A2 — 2​

​

−stage air conditioner with a furnace or fan coil.

H2 — 2​

​

−stage heat pump with a fan coil.

​

 

The kicker is that it looks like they went to a lot of trouble and extra cost to replace a single stage Tstat with another single stage unit. When the installers first put my equipment in I was told they couldn't finish the install because they needed a multi-stage thermostat. They showed up with one the next day and said it couldn't be installed because the spot where the Tstat is located had only 4 wires pulled. I suggested they get a wireless unit, and the next day they show up with the Carrier Edge unit I now have proudly telling me it only needs two wires to connect it to a command unit located in the AC closet. Great!

They told me they've never used this unit before but they got it all connected and everything is working. I started reading through the install and owners guides and everything I read tells me it works only with single speed AC units. I need to find something from Carrier that confirms this because the installer argued that he connected both Y1 and Y2 connections to the control module in the AC closet. But, the TStat controls whether stage 1 or stage 2 cooling is being used, right?

 

I can't be too tough on their mistake since I've done the exact thing before when installing a Carrier Edge stat. It isn't clearly marked on the outside of the box. They should have picked this up when starting the equipment and corrected it though.

What 2 stage outdoor unit do you have? It may an indicator LED which displays the speed. This would easily prove your point.

Post your model numbers.

 

It's a Carrier Comfort Series model 24ACB6 outdoor unit (3 ton). The product page is here: http://www.residential.carrier.com/products/acheatpumps/ac/comfort.shtml

BTW, the installers returned yesterday to finish up some work on the outdoor unit and I asked them to verify the operation. When I showed them the book for the Tstat, they messed with it for a bit and then told me, nope its the wrong Tstat. They are supposed to return with the correct model today. Glad the weather isn't hot yet...

 

http://www.docs.hvacpartners.com/idc/groups/public/documents/techlit/24acb6-1si.pdf

Glad to see this will be corrected.

 

Problem solved...



They were no show on Friday so I called on Monday this week. They told me they had no one scheduled to come out again so they had their lead installer call me. I chewed him out telling him I needed to get the thermostat replaced with one that would work. I also informed him that not only did I not have two stage A/C, but it was currently zero stage since they had left the HVAC breaker switch turned off to the compressor. The installer showed up later that day and put in the TP-PRH01-A Edge Thermostat. I verified that I had A/C working and could hear the compressor switching between stages. Everything is now working but it's good thing I figured out the problem because this contractor has some lame installers!