Did these pros leave a copy of the work order? Does it say anything about manifold pressure or working pressure? Actual numbers is what I'm looking for.
Did you want to try to troubleshoot this yourself? If you have a multimeter, you can check voltage across the gas valve. (if there are 3 wires to it, test between the 2 and the common, usually in the middle. It'll be marked) If you get 24v when the igniter is glowing the brightest, then the valve should be open. You should smell a tinge of unburnt gas at the vent outlet. Give us that feedback and we can proceed further.
Exact model number will help. Pictures will help even more.
Cheers!