Woman needs help lol Thermostat problem

model# of old thermostat, model# of new thermostat, do you have a heatpump. Post pictures of the thermostat, and the connections with their colors on the air handler. If everything was hooked up as they were on the old thermostat, then someone did not read the installer instructions in setting up the new one for your system.

Take back the Hunter and get a Honeywell. Hunters are not good thermostats.

The Heat pump sits outside. Looks like a air conditioner, but it allows the heat to be pulled from outside when it is cold out, and runs like a ac during warmer months. Compare the wire connections and color on the thermostat to what they are like on the air handler. Use a sheet of paper to put down on one side the connections at the thermostat, and on the other the connections at the air handler. From there it should hook up. Also make sure you have batteries installed in the thermostat, and when you make the connections make sure the power is shut off on the air handler, so that you do not blow any fuses.

Once connected, going through the programming is all you have left to do.

balou2u2 said:

what is an air handler and where are the wires? lol

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Depends on if you are in a home or apartment. Could be in a closet, your attic, or a space that you need maintenance to get to if you are in a condo. The wires would be in the bottom of the unit where the fan is for moving the air across the coil & heat exchanger.