Old one is a Honeywell (can't find model #), new one is a hunter 44110. I'll see if I can post pics. Thanks!
I have a forced air furnace (not sure what a heat pump is)model# of old thermostat, model# of new thermostat, do you have a heatpump. Post pictures of the thermostat, and the connections with their colors on the air handler. If everything was hooked up as they were on the old thermostat, then someone did not read the installer instructions in setting up the new one for your system.
Take back the Hunter and get a Honeywell. Hunters are not good thermostats.