water softener issue

I did a basement remodel last year. Took out the existing bathroom and made it into a mech room. Problem is now after moving the water softener to this room, I am not getting soft water. I filled it up with salt and it is still full(prob 3 months ago)? I called Kenmore and they said to clean this and that, then "recharge now", did that, still not softening the water. Any ideas what is happening or not happening with this? Thanks-Brad