The Cleveland water department is a total disaster. Most of the guys that work for the water department are very helpful. I would fight with your water department, tell them both sides are leaking and you want it fixed now. If they come out and fix one side, I would call them back and tell them now the other side is leaking, you damaged it. You left me with a leaking meter. I would probably sue them. It seems a bit extreme, but these departments keep files on people. When ever I call somewhere, after they type in my address it always turns into yes sir, no sir, sorry sir. That is the way it should be.