Slowdown guys. The woman just pulled a towel rack down with the screws and probably the wrong size screw anchors in the first place attached. Should we not at least suggest she try suggest putting new, size up anchors in place?And use a different type of anchor for towel rods ... Instead of the plastic "plugs" you're referring to (also called drywall anchors or mollys) ... use something stronger that gives you a bigger contact area on the backside of the drywall. I like using the metal screw type that "blossoms" on the back side and is rated for 100+ lbs of force ... they're much more likely to withstand the force of a teenager hanging a towel than the cheapie plastic ones.