The house we moved into about a 1.5 years ago has a trex deck that gets a lot of sun. It has recently begun cracking significantly and the top layer has flaked off of several boards exposing the particle material. My question is whether we have any recourse with the trex company as I thought there was a lifetime guarantee?
Trex deck cracking and flaking
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Not surprised to read this post at all - Trex is #1 on my list of materials I refuse to use.
Despite the previous post, I would be prepared to get a hard time from Trex helping you out. For one, you weren't the original purchaser and if the previous owner installed it himself, Trex is likely to try the "improper install" excuse to get out of it. If they do replace the decking, there's no way they'll cover any labour costs. See if you can find out if a contractor installed the previous deck and they may be able to help you out with Trex.
Either way, good luck and keep us posted as to what happens.
Despite the previous post, I would be prepared to get a hard time from Trex helping you out. For one, you weren't the original purchaser and if the previous owner installed it himself, Trex is likely to try the "improper install" excuse to get out of it. If they do replace the decking, there's no way they'll cover any labour costs. See if you can find out if a contractor installed the previous deck and they may be able to help you out with Trex.
Either way, good luck and keep us posted as to what happens.
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And most importantly, when you replace it, don't use TREX. use something like "Correct Deck"
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Go on Trex web-page, find a section where you have a search option for a contractor in your area, put your zip code in and you will get a list of certified Trex installers in your area. The will come out and take care of it for you. Each Trex board has a Lot number, Trex will cover the labor and material to replace your boards. We do this all the time. The new line of Trex been improved dramatically, no comparison to anything they produced years ago.
Good luck
"The new line of Trex been improved dramatically, no comparison to anything they produced years ago."
Greg24K I sure hope you are right. I want to get a Trex deck put on and am so upset since I learned of all the class action suits over the mold and mildew staining etc.
is it really better now? I want to get the Trex Accents in Woodland brown cause I am having a hard time finding dark brown composite reasobably priced
I sure don't want to regret this.
Greg24K I sure hope you are right. I want to get a Trex deck put on and am so upset since I learned of all the class action suits over the mold and mildew staining etc.
is it really better now? I want to get the Trex Accents in Woodland brown cause I am having a hard time finding dark brown composite reasobably priced
I sure don't want to regret this.
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Lisa,
I have been installing Trex decking since Trex is in business, without any problems or complaints. When they first came out in the early 90s, they did have some issues and Trex replaced and covered the labor costs for every deck needed to be replaced. I think out of 80 decks we did during that time, 3 decks needed to be replaced. Since then, they have only improved in quality. There are many composites out there, everyone is trying to beat one another. The only two composites I will work with and recommend to my customers is Trex or Timber-Tech, everything else it looks like plastic to me.
Good luck to you and what ever decking material you chose, I hope you enjoy your deck for many years to come.:thumbsup:
I have been installing Trex decking since Trex is in business, without any problems or complaints. When they first came out in the early 90s, they did have some issues and Trex replaced and covered the labor costs for every deck needed to be replaced. I think out of 80 decks we did during that time, 3 decks needed to be replaced. Since then, they have only improved in quality. There are many composites out there, everyone is trying to beat one another. The only two composites I will work with and recommend to my customers is Trex or Timber-Tech, everything else it looks like plastic to me.
Good luck to you and what ever decking material you chose, I hope you enjoy your deck for many years to come.:thumbsup:
Greg-
I am considering using Trex or TT for an upcoming deck. I like the colors/style of both equally, so I plan on making my decision based on durability. Which do you prefer? Is one better than the other? TT seems to be more expensive than Trex, is it worth it? Which versions of Trex and TT do you like best?
Any insights would be VERY much appreciated. Thanks!
I am considering using Trex or TT for an upcoming deck. I like the colors/style of both equally, so I plan on making my decision based on durability. Which do you prefer? Is one better than the other? TT seems to be more expensive than Trex, is it worth it? Which versions of Trex and TT do you like best?
Any insights would be VERY much appreciated. Thanks!
Im doing a Timber Tech deck right now. Good product I quess but Im really surprised at how easily it scratches. According to their rep, he said most scratches will fade in in time. Theres no type of repair kit so we're covering the deck as we do it. Taking no chances especially with the conceal screws we're using. What happenes when they move their furniture and stuff . . .?
Personally, Im not sold on the product yet. It looks great, I mean amazing BUT I like real wood still.
Personally, Im not sold on the product yet. It looks great, I mean amazing BUT I like real wood still.
FWIW, My brother put a beautiful deck on a few years ago with stone pillars, and wrought iron ballisters and a TT floor. Its beautiful but they are having a hellish time with black mildew.
He is the one who warned me on conposites and caused me to come here to get some guidance.
He is a very particular and intellegent person and I am quite sure he is following TT directions on cleaning it but has not had success.
he did just pick up some Corte-Clean composite deck cleaner and is hoping that may do a better job.
But knowing how expensive TT is it s big disappointment.
He is the one who warned me on conposites and caused me to come here to get some guidance.
He is a very particular and intellegent person and I am quite sure he is following TT directions on cleaning it but has not had success.
he did just pick up some Corte-Clean composite deck cleaner and is hoping that may do a better job.
But knowing how expensive TT is it s big disappointment.
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IIweeks,
that timber teck does scratch super easy i have had the same problem. nothing you can do about it.
the material is nice but it seems real soft. however i believe it is better that T.T. in my mind!
that timber teck does scratch super easy i have had the same problem. nothing you can do about it.
the material is nice but it seems real soft. however i believe it is better that T.T. in my mind!
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174 Posts
If you want to avoid the problems associated with composites you could look into an all Vinyl product. In my opinion, the drawbacks of Vinyl are that it is usually less wood looking then a composite and will expand and contract more leading to potential squeeks in cold weather. However mildew/mold will never feed off the Vinyl material like it can a composite. With that said, any surface can develop mildew/mold in the right conditions and any deck for that matter. Just think about a shower curtain. All mildew/mold needs is a food source and moisture. With any deck you could have dirt/dust build up (food), and a wet rainey spell (moisture), and bingo you have some mildew. With Vinyl you just spray it down and it's gone, with composite you pray that it doesn't attack the material itself.
wallace 32
Wallace 32
I am a representative of Trex and would like to address your decking concerns. Please contact us at 800-BUY-TREX or [email protected].
Pat M
Trex Company
Wallace 32
I am a representative of Trex and would like to address your decking concerns. Please contact us at 800-BUY-TREX or [email protected].
Pat M
Trex Company
HELP!
I am paying many thousands of dollars for my Trx deck and the guys doing it have SCRATCHED THE LIVING HELL OUT OF IT.
I am sick over this.
I understand it is soft but this is ridiculous. I am not talking scuffs, I mean deep cuts across 3-4 boards. In several spots.
How can they think this is acceptable?
I think the gouged up boards need replaced at their expense.
Please advise what is reasonable here.
I am paying many thousands of dollars for my Trx deck and the guys doing it have SCRATCHED THE LIVING HELL OUT OF IT.
I am sick over this.
I understand it is soft but this is ridiculous. I am not talking scuffs, I mean deep cuts across 3-4 boards. In several spots.
How can they think this is acceptable?
I think the gouged up boards need replaced at their expense.
Please advise what is reasonable here.
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17,249 Posts
A scratch cover? What do you mean?
If the installer scratches it it is not covered by warranty
If you mean something that you can "paint" over the scratsches - No
One disadvantage, you can't sand it down to refinish it
They should replace the boards they scratched
Possibly they can just turn them over ?
Yes I meant something to darken the scratches so as to conceal it.
They had asked if I knew if Trex had a scratch cover.
No they can't turn it over because the other side is smooth.
Its the Trex Accent.
I am really suffering over this.
I pray they do the right thing.
I have paid them more than I should have so far
so they may just walk off.
I hope they wouldn't do such a thing.
They had asked if I knew if Trex had a scratch cover.
No they can't turn it over because the other side is smooth.
Its the Trex Accent.
I am really suffering over this.
I pray they do the right thing.
I have paid them more than I should have so far
so they may just walk off.
I hope they wouldn't do such a thing.
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