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Discussion Starter · #1 ·
Just installed a new patio with high quality, tumbled, 4-sized, stone pavers. I love the old look and expected jagged edges but did not expect to have some pavers with such harshly rounded corners. Many (but not all) of the largest pavers have one very round corner that creates a large trianglar-shaped hole and when filled with sand, the gaps can measure up to 2.5" x 1" x 1". Is it possible that pavers can be tumbled too much and should not have passed quality control? I have contacted the manufacturer and they are going to come to the site to take a look. There are probably more than 40 of these large pavers with heavy rounded corners and the total project is just under 1,000 sq ft.. I would like outside opinions as to whether you would consider gaps of this size to be normal and acceptable for tumbled stone pavers.
 

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Discussion Starter · #6 ·
Thank you everyone for your opinions and replies.

I spoke to the Belgard Representative (yes, it is Belgard) and he said that having spaces this large is normal for the Dublin Cobble and any product that leaves the factory has been inspected to meet specs so that the installers don't have to weed through bad batches. He had no concern that I was extremely unhappy and that the Belgard cataglog and online photos that were presented to me during the sale did not have any square pavers with one corner being considerably rounder than the other 3 corners. He also was not interested in coming out to take a look at my project. It was quiet shocking at his lack of interest in helping an unsatisfied customer. Belgard is suppose to be the highest quality and best in the industry. I even paid more money to get their product over the other brand. Where did I go wrong?

Posting comparison photos of my pavers (with my feet) vs. Belgards spec photo for the same product. Pennies are placed on the pavers that have gaps too large. What do you think?

Thank you in advance for your additional ideas and opinions.
 

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Discussion Starter · #7 ·
I know, it is difficult to determine what is distressed/old/rustic versus defective. The Belgard description of this product is "Its gently distressed surface and antiqued edges give Dublin Cobble pavers a quiet sophistication.....a casually elegant, timeworn look recalling the hand-laid cobblestone of centuries old Mediterranean villas".
 

· JUSTA MEMBER
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Gripe long enough and loud enough to an upper echelon representative, even if it means going to the President of the company, and you will get this corrected.

That is not gently distressed, no matter what the BS that they dish out.

In my opinion you got a batch of CULLS that someone else returned to the local distributor for exchange.

ED
 

· Hammered Thumb
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dammit . . . . can't . . . . look . . . . away . . . . but admittedly isn't as egregious from head height.

Maybe it's not so much the corners, but the sand. Some pavers are reversible, are these? Flip them over to see if there are better corners. Also, for a random pattern, there are some very continuous lines in your "randomness."
 

· Concrete & Masonry
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IMPO, this is on the installer. Setting chipped and damaged material aside and getting aproval from the HO before proceeding with the units is just part of our job, weather it's stone veneer, brick, or pavers. Setting and using "damaged" material is widely known as acceptance of the material within our industry, and has been for decades.
 
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