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Spout diverters are often flimsy. Also the spout material (typically aluminum alloy) corrodes easily and the "valve seat" where the diverter engages gets pitted enough to not seal well.

A spout diverter merely blocks the spout opening. The water then takes the path of next least resistance which is the shower.
 

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diverters are typically cheap construction grade and if you have hard water will corrode and pit very quickly. unscrew it (they usually twist off) and replace it with a new one of higher quality. they are not fixable.
 
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