[tom_poconos]

I received a new HVAC system today and have inspected it for damage. I noticed that some of the fins/blades on the AC evaporator coil have been squashed. I've seen this before on window AC units - it only takes a thumb press to squash them. It seems like pretty minor damage and potentially something I could also fix with a knife.

My question is, would you request an exchange and get a new one shipped or would you just not worry about it?

 

[HotRodx10]

If it's only the fins, and the tube is not damaged, personally, I would just try to straighten the fins with a plastic comb (I would not go anywhere near it with a knife, but I'm a little bit of a klutz).



You might try negotiating with the seller for a discount/rebate in lieu of returning it. It's unlikely they'd give you much; the damage is basically cosmetic and won't impair the function, but if you give them the impression that you're thinking of returning it, they might offer you something. OTOH, I ordered a condenser that had some fins mashed like that and the casing dented a little, and got it for about $300 less than the normal price, so who knows? They might be able to recoup the 'rebate' from the shipper.

 

[tom_poconos]

Thanks, I'll see what they say. Unfortunately the furnace and the condenser were also damaged in transit, it's a real bummer. But the damage to the evaporator coil is internal and probably caused by the manufacturer, not the shipping carrier.

 

[dj3]

I never want to accept damaged goods.

 

[roughneck]

Doesn’t look like anything to be too concerned about

 

[david86camaro]

I just bought a scratch and dent unit that had less damage then that, it would be worth asking for a discount (I think mine was about $50 cheaper than the normal cost), spend a few minutes straightening it a little and it would work fine.


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[sktn77a]

Unfortunately the furnace and the condenser were also damaged in transit.

Come on, they're installing a "scratch and dent" system. You need to ask them for the "scratch and dent" price!

(Or replace it with an unscratched, undented system!)