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Assuming you don't have access to the duct run - You'll need to a long flexible snake camera to diagnose this yourself - some are cheaper due to plugging into or communicating with a smart phone with wifi or bluetooth instead of using a screen.

If you see the break, mark the snake camera, pull it out and measure distance to roughly determine where the problem is.

It's possible the duct has been crushed instead of disconnected.
 
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