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If you are talking about the nut on the roller hardware, that is for locking the bolt in place, check to see if the bolt itself is turning.
 

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AHH, SPANS!!!
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1,751 Posts
if you lift the door a tiny amount with a shim it will help to figure out the tightening/ loosening part of the door without the weight of the door hindering your efforts. there should be a threaded bolt that has a special wrench that goes up or down with the wrench
 
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