[rgnprof]

This problem just came up - outlet been working fine for 20 years. I have an open neutral on just the one outlet in my laundry room. I pulled the outlet out - just one black wire, one white wire and a ground. Changed out the outlet - no difference. My furnace also runs on this circuit and it's working fine - can't find anything else.


I checked voltage at the wires coming to the outlet - black to ground, I have 124 volts - white to ground, I have 17 volts.


Any suggestions?


Thank you,
ryan

 

[jmon]

Check the basic stuff first. If furnace is on that circuit, look for a junction box or other outlets. Check all wire nuts, maybe a neutral wire came loose somewhere at a terminal or wire nut. Just a suggestion.

 

[anyacolo]

you need to follow that wire all the way back to the panel and check all connections

 

[J. V.]

Check from black to white (neutral). Why are you checking to ground?

 

[NCmountainCabin]

are you 'sure' the furnace is on this SAME circuit? trip the circuit breaker and see if the furnace still works - an easy test.

if so, and you are certain your 'tester' is working(test in other outlets, too), then yes, you have a loose/lost neutral somewhere back to the panel... (or, is there a chance there is actually another outlet on this circuit, maybe behind the washer room?)

 

[rgnprof]

Problem has been solved! Loose white wire connection in the panel - screw had backed out so far in the bus, wasn't even making contact with the wire. Tightened it down - and the rest of them at the same time - and everything is in order.


Things are not usually this easy for me...but I'll take it!


Thanks, ryan

 

[rjniles]

Those buss screws don't back out. I'd bet it has been like that since day one.

Sent from my Moto E (4) Plus using Tapatalk

 

[dmxtothemax]

Did you check the condition of te two surfaces before you tightened it up ?
Where they undamaged and clean,

otherwise you will just get more problems down the track !
:vs_cool:

 

[Missouri Bound]

Problem has been solved! Loose white wire connection in the panel -

So it WASN'T the furnace circuit then.