Ask for partial refund. Take to court and file complaint with BBB and local business agencies if no acceptable refund given. If he's a licensed contractor, he's out of his realm with floors. Don't let him do any redos or any other work on your home. Be nice. If nice doesn't work, get tough legally. Warn others in area about his overcharged mess up with your beautiful floors.
1) it’s possible that they did everything right and the tannins in the old white oak soaked up the polyurethane in a different way that the new white oak which was clearly not grown in the same grove as the wood that is 100 years older.
2) how would someone identify the amount that should be withheld? To simplify, they let me know when they are entering add-on hours and that they are starting on “time and materials”, to which I agreed to. The owner immediately said that the new wood will not match the old. I asked them to do what they feel is best if we want light colored floors and don’t want to look at the floor and think “that’s dog piss from that damn lady I rented to” and get pissed off nearly every day for the rest of my life. My wife is still glad we did not use the dark walnut stain (used in the office and shown in the video) on the entire first floor which was really our only other option. The stain also doesn’t completely hide the urine. I can still see it through the walnut stain. So that makes replacing the wood the correct decision. Just because the new wood does not match (as the owner told me it would not) does not make it wrong. I believe they tried. So withholding any amount is difficult to justify. Furthermore, there is no delineation between wood replaced for various other reasons beyond the urine stains. Individual boards here and there aren’t as much of a bother to me as the big “patches” of white throughout the first floor. So let’s just say it was x/level of the houses. My bill originally was going to be a little less than 3x. I asked them to do a lot of “add ons” to the project, none of which were specifically detailed to me. My bill is a little more than 4x. I have not yet paid even 3x. I paid about 2.35x so far. They are due about another 1.7x.
Honestly, they haven’t bugged me for the check yet. They probably assume I put it in the mail. I do want them to do more work for me, up to about another 2x worth of work.
Just to throw another few things out there. One guy did the majority of the work, and I would like to give him a cash tip for all the work he put in, over almost 2 months worth of time. I think I was a good customer giving them complete access to the house for that long of a time. Yet I didn’t want to rush the job to assure it was done right. The guys that came in for the few days to do carpentry did a few things that had to be reversed. It’s possible I was double charged for doing that work, undoing that work, and then doing it right (by the one guy who did the majority of the work). The master carpenter that recommended the white oak was only on the job for maybe 3-4 days. Heck, it might have been 2. I think there was a lack of efficiency and communication between the crews, and I probably am paying for that.
I was going to throw out the value of x, and will just say it has two numbers in it, and one of those is a 5. The other is the most commonly used.
If the owner sends someone to pick up the check in person, preferably himself, I’d like to have him look at the work when he picks up the check. Perhaps an itemization of the add -ons would be nice.
I’m having cleaners try to remove all the sawdust tomorrow. That’s a big job. We should not have any new dust on the second and third floors. So even if we do end up having some work redone, we’d probably have to re-cover things and kind of start over. I’m not in the mood for that at this point.
I regret not putting plastic over every window, radiator etc. as the house is a very dusty mess.