My husband just approved me to replace ours with Innotech's \o/ - https://www.innotech-windows.com/
Need new sliding patio door
Looking to replace my sliding patio door. The one I have is a Andersen and is 38 years old. Looking at Sunrise and Okna sliding doors. Which one is better? Or is another brand better?
1 - 14 of 14 Posts
I just built my house two years ago with Okna vinyl sliders and 60 Okna vinyl windows throughout. I am very happy with the quality. I have recently had two window panels fail (fog up) in tall casement windows on the south side, but I am confident that Okna's lifetime warranty will cover the replacement. Okna is highly regarded among professional window installers. Just compare the warranties on Sunrise and Okna, and go with either product that offers a lifetime warranty. Forget Pella- they don't offer a lifetime warranty; I think it's 10 years.
Avoid Andersen as they provide no after sale support or warranty for defects. I have an Anderson window where the external trim started to crack and fall off. It took a letter to the president to get anyone to respond. They agreed to send me a new window assembly but it will go to a local glass company that only does commercial work. I need to hire the installers and have them pickup the window and install it at my expense.
When I checked for glass companies that installed Andersen residential windows I found only a few in the western USA (Washington, Oregon, California). Andersen sells through Home Depot and once you accept the order from Home Depot you are completely on your own. I tried for 6 months to get missing partss from Andersen but they refused to talk to me as the customer and told me to take it up with the "dealer". No success with Home Depot as they do not install or do warranty work for Andersen products.
There are many other options for high quality windows and doors by reputable companies with local dealers that provide full support such as Milgard and Pella and Jeld Wen.
When I checked for glass companies that installed Andersen residential windows I found only a few in the western USA (Washington, Oregon, California). Andersen sells through Home Depot and once you accept the order from Home Depot you are completely on your own. I tried for 6 months to get missing partss from Andersen but they refused to talk to me as the customer and told me to take it up with the "dealer". No success with Home Depot as they do not install or do warranty work for Andersen products.
There are many other options for high quality windows and doors by reputable companies with local dealers that provide full support such as Milgard and Pella and Jeld Wen.
Cool to see some folks using Okna. Very solidly constructed window and door manufacturer.
Sunrise is a solid choice.
Innotech makes some very cool stuff too.
Sunrise is a solid choice.
Innotech makes some very cool stuff too.
I have received warranty work from Andersen with no questions asked. However, not very often because with the hundreds and hundreds of Andersen’s I have installed, I can count the problems on one hand. They also have parts, even for old windows. I needed parts for Andersen windows that have been obsolete since the 1950s. The supplier said he would try. 2 days later the parts were in my hands.
If you are a dealer and Andersen will take your calls and provide you with parts that is great. But they do not talk to customers with their products and so you need to find a local dealer and currently there are only 3 Andersen dealers within 400 miles of my house and none within 120 miles.
A warranty is worthless unless you can get the parts and someone to do the work. With my failed Andersen window I am having to pay $1200 to have the 8 year old Andersen window removed and a new one installed. So much for the Andersen 10-year warranty.
A warranty is worthless unless you can get the parts and someone to do the work. With my failed Andersen window I am having to pay $1200 to have the 8 year old Andersen window removed and a new one installed. So much for the Andersen 10-year warranty.
I'm in same boat getting sliding door and windows but on a budget. Would like to keep sliding door purchse under $1000k. Whihc is more budget friendly Okna, Sunrise or Innotech as they seem to be about the same as far as performance.? Thanks
Not Innotech. Sunrise or Okna are more widely distributed and available.
Find a local window dealer who can take delivery and do the installation and provide any warranty service if needed. I buy from local businesses whenever possible to keep the money in the local economy and not have it sent to the Waltons via Bentonville.
it's your own choice but I suggest you ENVO Sliding doors . its quality is much better.
ProVia and Softlite are good choices without the OKNA price tag
I went with Sunrise sliding door. Also had two windows replaced in our bedroom with Sunrise casement windows.
This is total BS! I just got a Permashield slider. Very nice unit. The top screen trim was slightly bent...most likely shipping damage. Supplier immediately ordered parts and Andersen tech replaced the damage part as soon as it was delivered. Could not have been more responsive. This has been my experience with Andersen since I first started dealing with them in 1990. If you want to go cheap and buy from big box stores that is on you. Your issue is with HD, not Andersen.Avoid Andersen as they provide no after sale support or warranty for defects. I have an Anderson window where the external trim started to crack and fall off. It took a letter to the president to get anyone to respond. They agreed to send me a new window assembly but it will go to a local glass company that only does commercial work. I need to hire the installers and have them pickup the window and install it at my expense.
When I checked for glass companies that installed Andersen residential windows I found only a few in the western USA (Washington, Oregon, California). Andersen sells through Home Depot and once you accept the order from Home Depot you are completely on your own. I tried for 6 months to get missing partss from Andersen but they refused to talk to me as the customer and told me to take it up with the "dealer". No success with Home Depot as they do not install or do warranty work for Andersen products.
There are many other options for high quality windows and doors by reputable companies with local dealers that provide full support such as Milgard and Pella and Jeld Wen.
1 - 14 of 14 Posts
- This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
DIY Home Improvement Forum
A forum community dedicated to Do it yourself-ers and home improvement enthusiasts. Come join the discussion about tools, projects, builds, styles, scales, reviews, accessories, classifieds, and more! Helping You to Do It Yourself!
Full Forum Listing
Explore Our Forums
Top Contributors this Month
View All
Nealtw
1106 Replies
chandler48
992 Replies
DoomsDave
509 Replies
Recommended Communities
