DIY Home Improvement Forum banner
1 - 14 of 14 Posts

·
Registered
Joined
·
17 Posts
Discussion Starter · #1 ·
Looking to replace my sliding patio door. The one I have is a Andersen and is 38 years old. Looking at Sunrise and Okna sliding doors. Which one is better? Or is another brand better?
 

·
Registered
Joined
·
459 Posts
I just built my house two years ago with Okna vinyl sliders and 60 Okna vinyl windows throughout. I am very happy with the quality. I have recently had two window panels fail (fog up) in tall casement windows on the south side, but I am confident that Okna's lifetime warranty will cover the replacement. Okna is highly regarded among professional window installers. Just compare the warranties on Sunrise and Okna, and go with either product that offers a lifetime warranty. Forget Pella- they don't offer a lifetime warranty; I think it's 10 years.
 
  • Like
Reactions: Windows on Wash

·
Registered
Joined
·
740 Posts
Avoid Andersen as they provide no after sale support or warranty for defects. I have an Anderson window where the external trim started to crack and fall off. It took a letter to the president to get anyone to respond. They agreed to send me a new window assembly but it will go to a local glass company that only does commercial work. I need to hire the installers and have them pickup the window and install it at my expense.

When I checked for glass companies that installed Andersen residential windows I found only a few in the western USA (Washington, Oregon, California). Andersen sells through Home Depot and once you accept the order from Home Depot you are completely on your own. I tried for 6 months to get missing partss from Andersen but they refused to talk to me as the customer and told me to take it up with the "dealer". No success with Home Depot as they do not install or do warranty work for Andersen products.

There are many other options for high quality windows and doors by reputable companies with local dealers that provide full support such as Milgard and Pella and Jeld Wen.
 

·
Registered
Joined
·
5,744 Posts
I have received warranty work from Andersen with no questions asked. However, not very often because with the hundreds and hundreds of Andersen’s I have installed, I can count the problems on one hand. They also have parts, even for old windows. I needed parts for Andersen windows that have been obsolete since the 1950s. The supplier said he would try. 2 days later the parts were in my hands.
 
  • Like
Reactions: JET4

·
Registered
Joined
·
740 Posts
If you are a dealer and Andersen will take your calls and provide you with parts that is great. But they do not talk to customers with their products and so you need to find a local dealer and currently there are only 3 Andersen dealers within 400 miles of my house and none within 120 miles.

A warranty is worthless unless you can get the parts and someone to do the work. With my failed Andersen window I am having to pay $1200 to have the 8 year old Andersen window removed and a new one installed. So much for the Andersen 10-year warranty.
 

·
Registered
Joined
·
2,375 Posts
I'm in same boat getting sliding door and windows but on a budget. Would like to keep sliding door purchse under $1000k. Whihc is more budget friendly Okna, Sunrise or Innotech as they seem to be about the same as far as performance.? Thanks
 

·
Registered
Joined
·
740 Posts
Find a local window dealer who can take delivery and do the installation and provide any warranty service if needed. I buy from local businesses whenever possible to keep the money in the local economy and not have it sent to the Waltons via Bentonville.
 

·
Registered
Joined
·
663 Posts
Avoid Andersen as they provide no after sale support or warranty for defects. I have an Anderson window where the external trim started to crack and fall off. It took a letter to the president to get anyone to respond. They agreed to send me a new window assembly but it will go to a local glass company that only does commercial work. I need to hire the installers and have them pickup the window and install it at my expense.

When I checked for glass companies that installed Andersen residential windows I found only a few in the western USA (Washington, Oregon, California). Andersen sells through Home Depot and once you accept the order from Home Depot you are completely on your own. I tried for 6 months to get missing partss from Andersen but they refused to talk to me as the customer and told me to take it up with the "dealer". No success with Home Depot as they do not install or do warranty work for Andersen products.

There are many other options for high quality windows and doors by reputable companies with local dealers that provide full support such as Milgard and Pella and Jeld Wen.
This is total BS! I just got a Permashield slider. Very nice unit. The top screen trim was slightly bent...most likely shipping damage. Supplier immediately ordered parts and Andersen tech replaced the damage part as soon as it was delivered. Could not have been more responsive. This has been my experience with Andersen since I first started dealing with them in 1990. If you want to go cheap and buy from big box stores that is on you. Your issue is with HD, not Andersen.
 
1 - 14 of 14 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top