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ice dispenser not working (Drive Mechanism problem)

6522 Views 2 Replies 3 Participants Last post by  applianceman
We bought GE side-by-side refrigerator (GSS23QGTBB) a year ago, and we have just connected the refrigerator to the water line last week. It produces a lot of ice cube in the ice storage drawer, and the water dispenser is working well.
The problem is that no ice will come out from ice dispenser when “cubed ice” or “crushed ice” button is selected. We noticed that the drive mechanism was not working as we could see the gear did not rotate at all.
Any advice?
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