okay, you have a new unit and it won't cool? you need to get that man back there and solve the problem. in the meantime, stop payment on the check, then threaten them with a report to the bbb.
next. ask him if it was a 13seer unit. did you replace the inside coil or air handler? if not, did he replace the piston? the new 13 seer units are supposed to come with a new piston to meter the refrigerant properly according to the new seer rating.
he may have charged it correctly but i doubt he did the install properly.
ask him what the numbers are on the guages. both sides.
don't matter how many people are in the house; you should expect to cool down.
unless you have a large exposure; i.e.; a lot of windows, doors and such to give a large heat gain, then you should expect to cool down and stay there.
do not let up on this unitl you're satisfied!!!!!!!!!!:furious:
before you go getting all Perry Mason, may be you should read the part where it said the hvac guy only helped him with the install.
If you are a contractor( can't tell from your post and you are new) you sure show a really unfriendly attitude.
If you are a home owner then save that rhetoric for a site that allows it.
You should know that even if the hvac guy did do the whole job he has the legal right and obligation to go back and make it right.
If you stopped payment on a check to me and reported me to the BBB before you gave me a chance to correct what ever the problem was three things would happen
1. I would sue you for defrauding a merchant
2. I would sue for defamation for the Bogus BBB report because those reports are a matter of public record any one could read
3. i would press charges against you for violation of state and Federal warranty relief laws which protect reputable businesses from hot head actions like yours.