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I just wanted to post my recent experience with Home Depot as a cautionary note to those of you in the market for major appliances.
I planned to surprise my girfriend by installing a new dishwasher in her place when she was away for a weekend. Ordered it from Home Depot.com, set up delivery for my Friday off. Delivery came right on time and it looked OK to me at first. Box looked fine, the delivery guys were in and out quick and nothing stuck out at me so I accepted it. Later on when I went to slide it into place I discovered that the lower part of the frame was bent and bowed just enough to keep it from going in. Also made the door difficult to operate.
So I call them and explain the problem and they agree to bring me another one... in a week. OK, not ideal but that's life and I can handle that.
So next Friday comes and I take the day off, delivery comes on time again and the dishwasher looks unbent at least. Then I open the door and the inside (SS tub) is covered with water droplets. Delivery guys say it must be condensation (it was super cold inside the dishwasher, must have sat out overnight in the truck). Otherwise looks OK. I would have rejected it again but I have already taken the day off and the GF would then have to go at least another week without a working DW. So I installed it. During the install I found that one of the hose spring clamps was rusty. It was supposed to be blue but was in fact rust orange. Also, when I laid the DW on its back to make up the drain hose connection (as directed) there was enough water in there to make an audible slosh. Seems a stretch that enough humid air could get into a sealed box and then by the rubber door seals to produce that much condensation even on a 30 degree night.
What I think is going on is that they are playing some shenanagins with damaged and/or returned appliances, placing them in undamaged boxes to cover it up... and hoping that folks accept them. I am a little pissed off that I accepted the one with water in it but I just didn't have the time to go through all that again and waste another day off.
But luckily the DW seems to work well so far and looks OK cosmetically... and we do have the mfgs warranty... but I really wonder what caused that much water to be inside and if there might be some long term implications.
So my advice: if you buy an appliance from these guys don't let them rush you. If they do it's a good bet there is a reason beyond their delivery schedule. Do a very thorough inspection.
I planned to surprise my girfriend by installing a new dishwasher in her place when she was away for a weekend. Ordered it from Home Depot.com, set up delivery for my Friday off. Delivery came right on time and it looked OK to me at first. Box looked fine, the delivery guys were in and out quick and nothing stuck out at me so I accepted it. Later on when I went to slide it into place I discovered that the lower part of the frame was bent and bowed just enough to keep it from going in. Also made the door difficult to operate.
So I call them and explain the problem and they agree to bring me another one... in a week. OK, not ideal but that's life and I can handle that.
So next Friday comes and I take the day off, delivery comes on time again and the dishwasher looks unbent at least. Then I open the door and the inside (SS tub) is covered with water droplets. Delivery guys say it must be condensation (it was super cold inside the dishwasher, must have sat out overnight in the truck). Otherwise looks OK. I would have rejected it again but I have already taken the day off and the GF would then have to go at least another week without a working DW. So I installed it. During the install I found that one of the hose spring clamps was rusty. It was supposed to be blue but was in fact rust orange. Also, when I laid the DW on its back to make up the drain hose connection (as directed) there was enough water in there to make an audible slosh. Seems a stretch that enough humid air could get into a sealed box and then by the rubber door seals to produce that much condensation even on a 30 degree night.
What I think is going on is that they are playing some shenanagins with damaged and/or returned appliances, placing them in undamaged boxes to cover it up... and hoping that folks accept them. I am a little pissed off that I accepted the one with water in it but I just didn't have the time to go through all that again and waste another day off.
But luckily the DW seems to work well so far and looks OK cosmetically... and we do have the mfgs warranty... but I really wonder what caused that much water to be inside and if there might be some long term implications.
So my advice: if you buy an appliance from these guys don't let them rush you. If they do it's a good bet there is a reason beyond their delivery schedule. Do a very thorough inspection.