Does anyone have a torquemaster plus spring system on their garage? I am trying to clarify the operation. I replaced the spring (single spring door). The door appears to be working correctly, but the outer latch never engages (see video). I have the pawl knob in the correct setting (down) for operation after winding.
Video:
https://imgur.com/a/JgCfcXo
Picture:
https://imgur.com/a/vDW0jwr
Hoping someone with the same setup can lend a hand. Is that latch suppose to be engaged?