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Discussion Starter · #1 ·


Kids hanging on the faucet pulled the faucet off. There are female splines in the handle but the male splines on the sink side do not extend enough to engage. If I manually pull the plastic splines from the sink side, they will come up, but they won't stay up.

I think that the sink side needs to come off and then re-install the splines into the handle before re-attaching but I can't figure how exactly to do this. I tried wrenching on the sink side (not at the base but in the middle, the skinnier part) but it doesn't seem to want to budge.

Can anyone offer any suggestions on how to proceed?

I apologize for the reflective picture of myself :rolleyes:
 

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retired framer
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Kids hanging on the faucet pulled the faucet off. There are female splines in the handle but the male splines on the sink side do not extend enough to engage. If I manually pull the plastic splines from the sink side, they will come up, but they won't stay up.

I think that the sink side needs to come off and then re-install the splines into the handle before re-attaching but I can't figure how exactly to do this. I tried wrenching on the sink side (not at the base but in the middle, the skinnier part) but it doesn't seem to want to budge.

Can anyone offer any suggestions on how to proceed?

I apologize for the reflective picture of myself :rolleyes:
On the handle, remove the little blue cap, you will find a screw in there, that might help .
 

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Discussion Starter · #3 · (Edited)
On the one that is still in tact, I looked under the cap and there is a sort of guide pin which looks like it guides the splines into place. No screw.

I can see the guide pin down in the hole on the one that's busted.
 

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retired framer
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On the one that is still in tact, I looked under the cap and there is a sort guide pin which guides the splines into place. No screw.

I can see the guide pin down in the hole on the one that's busted.
I have never seen one fall down like that I suspect you will need a new cartridge. I am not sure how that comes apart but you would think it would just screw off.
 

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On the one that is still in tact, I looked under the cap and there is a sort of guide pin which looks like it guides the splines into place. No screw.

I can see the guide pin down in the hole on the one that's busted.

Call or go to moens website and send them that picture they will be more than happy to help you out. They will send you everything you need to fix it and walk you through the repair, usually at no charge. Excellent company imo. They have helped me out many times.
 

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Call or go to moens website and send them that picture they will be more than happy to help you out.
That is the best advice.

In the mean time show us the underside of the handle.


I see the hot and cold handles, what is the handle for? I suspect the drain pop up.
 
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