Send me 257$ plus 10$ fro gas and dont forget the 7% sales tax and I'll get right on it.Throw in trash. Get in car. Drive to nearest Wal-mart, Target, CVS, Walgreens. Get out of car. Walk into store. Go to department that sells Vaporizers. Pick up Vaporizer and go to front of store. Pay cashier. Walk out of store, get into car. Drive home and unapack unit. That is how you fix it. They are too cheap to repair, since the heating part is nothing more than a resistive coil that warms the water, and the area that heats the ointment.