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BIG WARNING I purchased Schon engineered flooring from Lumber Liquidators last Friday. This was a replacement to the first flooring material we bought at Lumber Liqidators. The installers were unable to put it down because it was defective. We returned the original flooring to Lumber Liquidators. We ordered the Schon Quick click flooring which arrived at the Lumber Liquidators store a few days later. It was a much more expensive floor but hoped it would be better. When we opened a box it was badly curled.
Lumber Liquidators was called and they said to give it time to acclimate. Unfortunately nothing happened after 5 days and it is still curled. They say they can not get that kind of floor anymore and that if we return the defective flooring we will have to pay a 20% restocking fee! We are truly unnerved by this company and shocked at their uncaring attention. Two defective floors and now they want us to buy another one or pay the 20% ...does this tell you something about the company? We did not have to pay the restocking fee the first time because we made another purchase from them. I would not buy anything from Lumber Liquidators and would never recommend them to anyone except my worst enemy.
Lumber Liquidators was called and they said to give it time to acclimate. Unfortunately nothing happened after 5 days and it is still curled. They say they can not get that kind of floor anymore and that if we return the defective flooring we will have to pay a 20% restocking fee! We are truly unnerved by this company and shocked at their uncaring attention. Two defective floors and now they want us to buy another one or pay the 20% ...does this tell you something about the company? We did not have to pay the restocking fee the first time because we made another purchase from them. I would not buy anything from Lumber Liquidators and would never recommend them to anyone except my worst enemy.