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Discussion Starter #1
A bit of humor in the title of my posting but I wish I was laughing.. In march I had new gutters, down spouts, gutter guards and ice brakes installed on my pride and joy 120yr old farm house.. $4500 later the work looks good and for the most part works well.. However, I have a 6 foot section that isn't butted tight enough against the fascia, (water runs behind rather than into the gutter).. The gutters and down spouts are 5" seamless but one of the down spouts can't seem to handle even the slightest bit of steady rain without pouring out the sides at one of the elbow connections near the top.. The company I used has been around for 25yrs, and seemed reputable enough as I checked them out.. Now that the work is done and the cheque is cashed my problem is I can't get the company to return my phone calls let alone come out and fix my problems!!.. (and yes I was polite, co-operative and flexible as a customer) The one time I did get a return call I was told "I've installed hundreds of eaves troughs and none can stand up to all rain".. This is my 3rd home and I understand that sometimes heavy rains will overwhelm any system. I took his comment for what it was, backed off and decided to wait for another rainfall to see if I was over reacting.. We had a light rain about a week later and sure enough, there was the leak behind the gutter in one section and the 5" down spout spewing at the top.. Ok, now that I've told my sob story, I'm wondering if any of you out there have any advice on how to proceed.. Have you suffered weak cust svc from an independant company like this? and what did you do?.. Thanks everyone!.. :furious:
 

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Discussion Starter #3
Hey Dave.. I suppose its worth a look, but there better not be anything clogging it or I'm gonna be really steamed(lol).. They charged me an extra $800 to put in gutter guards.. I was tired of going up and down my 40 foot ladder myself to clean and repair what I had before which is why I had them done.. You've got me curious now though so it looks like I'm goin' up again to check it out myself..
 

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Residential Roofer
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Any gutter shield other than basic screens will allow an over flow of the gutters on heavier rains, but the over flow will occur off the front of them not the back side and won't occur at all out of elbow's or any other joints/seams unless there is major blockage or an installer error.

Take pictures of the area's in question and fax/email/mail them to the company pointing out with markers where your issue's are occurring.

Show up at their shop in person one rainy day while their hanging out doing odds & ends and ask them if they have time to take a look at your home.
 

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I have gas!
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It sounds like the company forgot to seal one of the corner pieces so that when the water level rises in the gutter, the water finds the leak.
Dealing with unresponsive companies is the type of thing that motivates many DIYers.
 
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