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Discussion Starter · #1 ·
Just purchased a new dewalt D24000 10" wet tile saw as an upgrade from a Harbor Freight DiamondBack 10" saw. It appears that the sliding tray was manufactured incorrectly and the middle tray wheel sits lower than the front & back ones. This is applies to both left and right side tray rollers, although the wheels on the right don't play as much of a factor in the smoothness and straightness of the sliding tray. The wheel misalignment causes a bump and slight elevation change in the tray whenever the front or back wheels leave the rail. This doesn't effect 90 cuts too much, but becomes problematic trying to get nice, straight mitered cuts. Additionally, even after trying to adjust the rail, the tray seems tight and has a rough sound when sliding - almost as if the rollers are being pushed rather than having a nice rolling/gliding action.

I can't imagine this is normal and acceptable. Put my request in for a replacement, but wanted to get feedback from others on if this was common, fixable, something you live with, etc.

Youtube video showing wheel misalignment and rough tray sliding
 

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Discussion Starter · #4 ·
Thanks for the confirmations. Purchase was made at Amazon, but shipment fulfilled by MaxTool. The request is in so we'll see how this plays out. In the future I will definitely order large tools like this through a store like HD so it can be easily returned.

Another thing I noticed is that the tray was dirty/dried water spots inside the tray channel. Almost like it was used and repackaged. I can understand some testing for quality control reasons, but really? Not that it won't get dirty, but paying for something NEW means I should be the one that gets to do that!
 

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Discussion Starter · #7 ·
Agreed, a “new” saw should be new. Got a message saying return approved with a shipping label, but was unclear if they intend to replace it as a damaged unit or process it as a refund with 20% restock fee. Have to talk to customer service on the phone tomorrow :’(
 

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I had a similar problem shopping at Amazon, new merchandise which turned out to not be new. I won't shop there any more. They sell stuff from all sorts of sources and don't generally tell you where your purchase comes from. They do make an effort to resolve issues. I'm old fashioned and detest 3rd party sales.
 

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Discussion Starter · #9 ·
I had a similar problem shopping at Amazon, new merchandise which turned out to not be new. I won't shop there any more. They sell stuff from all sorts of sources and don't generally tell you where your purchase comes from. They do make an effort to resolve issues. I'm old fashioned and detest 3rd party sales.
Sorry you had this experience, but also makes me feel a bit better knowing others have been screwed too haha.

Agreed, will not be shopping for anything like this through Amazon anymore, especially third party. I also tried just reaching out to the 3rd party seller directly via their phone number. They were somewhat helpful, but said anything related to my order has to be done through Amazon. The end result was I told Amazon rep same story, Amazon sent them an email asking same questions, then company replied through Amazon. Not a horrible experience, but adds 1-2 days per message & response when it should be a 10 minute phone call. The only reason for ordering online is that I can't find this dewalt saw locally and big box stores had ETA of close to 3 weeks if ordered.
 

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Discussion Starter · #10 ·
Update:
Returned the first D24000 that was purchased through Amazon and had ordered a second unit through Home Depot. After a long wait for delivery (a couple months), I finally received this second unit. This one also has the center roller on each side of the tray lower in the vertical direction compared to the front and back wheels, but it seems like less of an offset.

Could anyone with a D24000 place a straight edge across their tray rollers and see if they are aligned vertically or if the center wheel sticks out from the front & back rollers and allows the straight edge to rock?

Like this:
 

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Probably too late for the OP, but I just encountered this problem with a new D24000.

First, if your carriage is like mine, the center wheels on both sides are positioned slightly lower than the other wheels, as demonstrated in the OP's video.

I believe that's intentional to prevent a loaded (with a tile) carriage from pivoting on the center wheel when the rear wheels go past the end of the track.

IOW the loaded carriage will remain stable on the remaining two wheels.

Second, I believe the "bump" occurring when the rear wheels go past the end of the track is due to the rolling resistance rail being too tight.

It pushes down on the wheels such that when the rear wheel goes past the end of the track the RR rail sort of "squeezes" it out and makes it jump.

Rolling resistance can be adjusted by turning a few screws on the outside of the rail (see manual page below).

When adjusting make sure the carriage is is centered (from front to back) on the track.

The carriage weight must be evenly distributed on the track when adjusting, and especially when tightening the rail height screws.

It might also be a good idea to load the carriage (with a tile) when adjusting.

HTH.

Font Parallel Motor vehicle Engineering Screenshot
 
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