Sorry I haven't been on - the husband wasn't able to get to this water softener until today. He said everything appears to be moving correctly and was leery to open up the entire thing to see what was going on in there. So, he called Culligan and explained the problem. After playing telephone tag, the Culligan people said that our system was purchased in 1992 and they have no parts but they'd be happy to send out the service guy at $138 for the first half hour to diagnose the problem. We said no thanks! He's going to take the thing apart now since if he screws anything up, they can't replace it anyway, in the hopes that there's just something stuck.
I guess what I'd like to know is if there really are no parts and secondly, what brand of water softener would you recommend if we have to buy a new one? Again, thank you so much for all your help!