These guys you need to really watch. They require money for services upfront and they do not do their job. We live in north alabama, and have a serious roof rat infestation. We contacted critter control. They came out, initally $249.99 to start the service with a removal fee of $40.00 per animal removed. My husband negotiated with them for a flat rate of $800.00 for 1 months service with guarante. This guy came out maybe a total of 15 trips, there has been a rat on a trap for almost 2 weeks. They are a total rip off. We will see if they like my lawyers action.