My Carrier heat pump with the Edge thermostat is turning on the emergency electric back up elements when I switch thermostat on heat mode (not EM HEAT). Did it this morning thermostat was in cool mode and reading 67 degrees, turned system to heat mode and set thermostat to 69 degrees. System turned on, no Emergency or Auxiliary heat indicated on thermostat, outside unit running. Within a few minutes we could smell the dust burning off the heat elements, outside unit still running and no EM. Heat indicated on thermostat.
Read through manual on thermostat and could not locate anything that pertains to this issue. Oh it is 59 degrees outside.
Any suggestions?
Thanks
Kevin
Read through manual on thermostat and could not locate anything that pertains to this issue. Oh it is 59 degrees outside.
Any suggestions?
Thanks
Kevin