[chris.behr]

Hi Everyone,

My name is Chris and I work with Behr Process Corp. I'm sorry to hear about the problems some of you have had with Behr paint.

We're in the process of rolling out new product formulas and would appreciate hearing from you directly to better unnderstand your experiences with the brand. Please PM me or email me directly at:
[email protected].

If you would like to keep your responses in the forum that's okay too, but I'm hoping to hear more specific expereinces (positive, negative, or neutral).

Thanks in advance guys.

 

[DangerMouse]

hi and welcome to the forum! you should get plenty of feedback from the folks here.

DM

 

[jerryh3]

This should be good.

 

[Matthewt1970]

I'll go first.

My first experience was with your Premium Interior Flat. It was a light Beige to be painted on new walls that was primed brush & roller with Zinsser 123 (Just about the best latex primer on the market) Opened the can and the stuff looked ok. Poured it out into my roller bucket and cut bucket and it seemed somewhat normal consistency and thickness and nothing really seamed out of the norm. I cut in my first wall with no issues. It seemed to cover like $25 paint so far with just the cut. Then I start to roll the walls. I get the whole wall rolled out and didn't have any real complaints. Seemed to go on "OK", like $25. So then I start cutting in the second wall and happen to look back at the first wall. All along the bottom the paint was sagging terribly as well as up the wall. I have never seen paint sag before like that. So basically I now have to keep going back over the walls countless times with the roller to smooth this stuff out. This one room paint job took twice as long as it should have with me having to babysit the paint that should have stuck to the walls. It was a custom color that was on the shaker so it wasn't something that sat on a shelf. I did a search on the net and found out a LOT of people are having the same problems. The coverage wasn't the greatest either once dry. 2 coats and it was still streaky. The nicest way I can put it is to say that is poor quality. On the exterior of same house I used the Exterior Premium White Semi-Gloss and it was streaky going over a fully white primed surface.

Honestly, I would use the $12 Glidden paint before I would use Behr.

 

[chrisn]

Drips,runs,sags,viscosity,coverage(lack there of),splatter, oder,having to deal with incompetent sales persons at HD, having to go to HD, having customers tell me over and over how Behr is rated #1 by CR( that is the worst). Off the top of my head and I am sure I am missing some, but there is a short list of comments and experiences and as posted else where "I just want to know how much money Behr pays Consumer Reports every year to rank them #1."

"better to leave the walls bare than put Behr on the walls":laughing:

 

[DangerMouse]

i believe they were rated #1 by CR because of cost, not because of a bribe! lol

chris(.behr) , please search 'behr' up above there and you'll find more threads on your product, both good and bad.
me, i've never had any real problems with ANY brand of paint i've used, but i don't paint that much either.....

DM

 

[Handyman Jim Noonan]

Drips,runs,sags,viscosity,coverage(lack there of),splatter

My neighbor told me just last week that he used Behr texture paint on his ceiling downstairs and it was the first and the last time he would ever use that paint. The coverage was no where near the amount listed on the bucket.He had to go out twice to buy more paint.Splatter everywhere as well as drips.It took him two or three days just to do the ceiling and he was worn out from the effort.

 

[chris.behr]

Thanks for the feedback guys. Behr is just about to roll out a new line of interior paint that addresses the kind of things you've brought up. If you (or any of your clients) is having problems with Behr products anytime in the future I encourage you to contact our tech services team right away and they will help you sort things out.

 

[Matthewt1970]

Thanks for the feedback guys. Behr is just about to roll out a new line of interior paint that addresses the kind of things you've brought up. If you (or any of your clients) is having problems with Behr products anytime in the future I encourage you to contact our tech services team right away and they will help you sort things out.

Oh sweet. Behr is finally going to add Binder to thier paint. How much will that add to the cost ? People are already paying $25/Gallon for stuff that performs on the $6/gallon level. :laughing:

 

[BMDealer]

Chris you have a lot of guts......I commend you for your efforts. Paint talk wasn't that great to you either, I believe. My 2 Cents since I sell a competing brand all I can say is keep up the good work. I deal with home owners everyday that either have heard or have had issues with Behr. So please don't change anything I like the formula just the way it is. As far as pro painters we deal with.....Behr is not even an option.

 

[chrisn]

As far as pro painters we deal with.....Behr is not even an option. :no:

People are already paying $25/Gallon for stuff that performs on the $6/gallon level. :thumbsup:

 

[Matthewt1970]

Look at this thread.

http://www.diychatroom.com/f4/what-solid-stain-best-42170/

Sorry to be so harsh, but this garbage has no business going on a wall.

 

[fmeijler]

I use behr a lot never any problems with it.
It sounds that all the "pros" use too much paint on their brushes.
It is a good inexpensive product compared to s.w. Or b.m. Same coverage.
I just did a 4 bedroom house with it owners were very pleased.
The trick is not to apply to much paint that is all....

 

[bobbyacro]

I use behr a lot never any problems with it.
It sounds that all the "pros" use too much paint on their brushes.
It is a good inexpensive product compared to s.w. Or b.m. Same coverage.
I just did a 4 bedroom house with it owners were very pleased.
The trick is not to apply to much paint that is all....

Hahahaha... How are those owners going to feel in 1 or 2 years? I cant stand when people comment on paint jobs when the last time they saw them was 1 day after it was finished.

I have painted for money and also painted 3 of my houses, 9 rentals my parents own, my sisters house and countless friends houses. The best thing I ever did was use REAL PAINT (SW Home Duration).

The problem with Behr is that the simps at home depot give your customers unrealistic expectations on your product. I understand that Behr hits a certain price point but your front line sales people insist it performs better than a paint that cost 2x as much. STOP THE LIES!!!!!!!
Behr is the perfect paint for "know-it-all" home owners that get all their BS info from consumer reports. Most people are pretty uneducated but think they know more than the guy, or girl, that has done this for a living for more than 20 years.

Behr is a inferior product, stop making it out to be "just as good" as Home Duration and Aura. People who paint for a living hate your product because you create a huge lie about the performance of the product. We all know 9 out of 10 people go hook, line and sinker for a bigger lie rather than listen to the truth. Maybe its not Behr thats a problem, maybe its the home owners that think everyone is out to rip them off.

Why would a contractor waste his time selling a paint job that cost 2x as much instead of selling a job with specs for Behr paint? Maybe its because hes proud of his, or her, work and wants a product that LASTS, not Behr which will make him look like a SCAB.

 

[Matthewt1970]

I don't mean to cause conflict, but I call shenanigans on this guy.

It sounds that all the "pros" use too much paint on their brushes.

I don't think I have heard a more ridiculous statement in a long time.

I use behr a lot never any problems with it.
It sounds that all the "pros" use too much paint on their brushes.
It is a good inexpensive product compared to s.w. Or b.m. Same coverage.
I just did a 4 bedroom house with it owners were very pleased.
The trick is not to apply to much paint that is all....

I edited this to be nice, but I really don't think you know what you are talking about. It's one thing to have paint not cover well. That's fine, we can throw another coat on it. It's another thing to have to babysit paint and put it on so paper-thin in fear of the stuff sagging all over the place. It's also one thing to not be superior paint, fine, we all know how to get the best out of cheaper paint, it's something completely different to have the paint flat out fail.

To educate you, paint on too thick will run. Cheap paint on at the right thinkness will sag. There's a difference.

 

[Chemist1961]

Chris good effort. :thumbsup: Tom Peters once said ``Perception is all there really is``

I have never tried the products. Based on what I have read here continually since joining I have avoided BEHR like the plague... and have bought about 6 gallons of other product in the last 4 months. I live in Canada where we have hundreds of Home Hardware stores selling their own mix of paints..Beautitone. They promote it as being equal or better to Benjamin Moore and they sell it like pros... tried the paint because of their great service.... I live 5 miles from the birthplace of Home Hardware so I try to support their dealers. To me it`s service first


I have a friend who says CHEAP IS TERMINAL.

Chris from a sales perspective I hope the marketing guys position the new product with a satisfaction gaurantee. Just remember, underpromise, overdeliver

Guys don`t shoot the messenger.

 

[Baron]

I'm a contractor and we don't use your paint if we can help it. It is too thick and sticky yet doesn't cover well. It doesn't roll out as good as other paints and leaves many holidays. We have had situations where it has pulled the easy sand right of the ceiling. It also chips with your finger nails too easy.

We almost exclusively use Benjamin Moore or California paints middle range to best as BM's contractor paint, bottom of the line paint, acts like yours does.

For cost and coverage and workability we only use your paint if the Home owner bought it and won't return it.
Labor wise it cost more to use your paint as it doesn't apply as well as others for the reason I have mentioned.
Sorry I couldn't be more positive, but it's my honest assessment from years of experience with better products.

 

[Baron]

I have to mention that if Homeowners were to be sampled for their opinions about their experience with products they would reply in the same way a new born baby does to a shiny rattling object. Either filed with giddy exuberance or total anxiety and crying. Either way it wouldn't be a good sample of a products worth.

The experienced painter/contractor works for money that has to be defended by a reliable stable cost effective product that creates and sustains a value over a long period of time if he expects any repeat customers. Bells and whistle aside the product has to work on many levels.

Through trial and error we discover what the best products are, as advertisements are for influencing the unknowledgeable shoppers, not the serious contractor. What Behr advertises it falls short on in its products in ever experimental usage we have tried. To think a professional doesn't give products a chance is naive. We just haven't got the time for products that don't measure up to the needs of a strong clientelle and a cheap product will destroy a reputation.

Though if I had the advertising clout of Home depot and Behr paint I could sell anything to anybody and wouldn't care about quality.

 

[mpgumm]

Hi Everyone,

My name is Chris and I work with Behr Process Corp. I'm sorry to hear about the problems some of you have had with Behr paint.

We're in the process of rolling out new product formulas and would appreciate hearing from you directly to better unnderstand your experiences with the brand. Please PM me or email me directly at:
[email protected].

If you would like to keep your responses in the forum that's okay too, but I'm hoping to hear more specific expereinces (positive, negative, or neutral).

Thanks in advance guys.

Dear Behr Representative,

I used Behr Deck plus two summers ago. I did three coats to have a thick deep coat. After one year, the solid latex stain peeled up in places. I thought I did something wrong in prep. I used Behr No.64 multi-surface deck prep cleaner and mildew stain remover; since the deck was a year old and in great condition (which is recommended on the label). Before I stained the deck the first time, the deck was never sealed or treated. So, in one year my deck was in worse shape then it was when I started. It peeled and faded. So last summer I started over, this time I did everything the label said to a tee. I used Behr No.64 - 15 minute Quick-Fix Deck Finish remover and wood resurfacer. I power washed the deck. I then sanded deck with box sander to make sure surface was free of everything. Then I cleaned the deck one more time to get rid of dust and just to make sure it was totally clean. Then I let it dry for about four days.
I again used Behr Deck plus solid latex 213 deep base. I used two coats, but decided a thin third coat was needed. I know on the label, it says 200-400 sq. ft. per gallon. I used three gallons for the first coat alone. It was because the wood soaked it up so much, one gallon barely covered the wood, and I wanted to have a good first coat. Plus, doing all the railing and spindles ate up a lot of paint. I did each coat 24 hours a part (three days). The days were Ideal; the conditions were 75F with partial sun, and no moisture. It had to stick this time. But no it didn't. The same thing happened. I now know it wasn't me, it is the product. It peeled and faded as bad as the first time. I have one partially used can left out of the 6 gallons I bought last year. That is on top of the 6 gallons I used before. The sander cost me $35 for a day, plus $15 for sand rounds. This is the worst experience I have had with any product ever! I spent days preparing, days painting (with a Purdy brush by the way), So over the past two years, I have bought 12 gallons of paint, spent at least 10 full days in all, and spent money on supplies, which were all Behr products that were recommended. It has a 5 year warranty. It hasn't made it a full year. Your product is horrible. I feel dumb trying to use it the second time giving Behr the benefit of the doubt. As I read on the internet and forums- It is easy to see it is a reoccurring problem. Everyone complains about it peeling and fading. I have a 20x20 deck. It is a big part of my home and it is embarrassing to have people see the deck “like” it was never cared for. I don't want your product, I never will buy your product again, and most of all I will warn as many people as possible, that Behr Deck plus is the worst purchase any one can make. It looks like a lot of people feel the same way as me. I just got a quote to re-do my deck at $1,000.00. That is nothing considering how much time and money I wasted using your product. I am asking for a full refund of 12 gallons of Behr Deck plus solid stain, Behr cleaners and products, and my valuable time. I am going to as for $300.00 re-fund. If I believed in you product I would have you re-do the deck, but I will be using a different company product this year. Like I said, I only have one can left. I purchased it all at home depot. I figure each gallon costing $25.00 x 12 gallons=$300.00 / Cleaners and sander rental costing $150.00 / Labor and time costing $150.00 (12 days of prep and painting/clean up) this all includes both years.
It is sad that your product is nothing you say it is. I would call this fraud. Anyways, I contacted my lawyer about the matter, so he is aware of the faulty product and my asking for re imbursement. I would prefer not to use legal action. I figure you made money on my purchase; I lost money on my purchase, so I feel $300.00 is fare. I even used all Behr products to do the job. Let me know what you are going to do for me. Again, the only positive thing you can do now is to show me you still stand by you product by standing by your warranty and giving me a refund. I look forward to hearing from a representative of Behr paints.

Michael Gummerson
[email protected]

 

[Baron]

Can you imagine what this would have done to a Contractors reputation and how many customers would label him a bad contractor due to this kind of results from this kind of product??

Be thankful your lively hood wasn't dependent on this.
Imagine a contractor trying to overcome the media campaign of brainwashing by these products to try to defend his honor after being duped into this result.

Most people will side with the advertiser, who has used money to invent a reputation instead of building one with experience and knowledge. Something the poor contractor can't afford to do and has to work extra hard to overcome such a products results.

Dear Behr Representative,

I used Behr Deck plus two summers ago. I did three coats to have a thick deep coat. After one year, the solid latex stain peeled up in places. I thought I did something wrong in prep. I used Behr No.64 multi-surface deck prep cleaner and mildew stain remover; since the deck was a year old and in great condition (which is recommended on the label). Before I stained the deck the first time, the deck was never sealed or treated. So, in one year my deck was in worse shape then it was when I started. It peeled and faded. So last summer I started over, this time I did everything the label said to a tee. I used Behr No.64 - 15 minute Quick-Fix Deck Finish remover and wood resurfacer. I power washed the deck. I then sanded deck with box sander to make sure surface was free of everything. Then I cleaned the deck one more time to get rid of dust and just to make sure it was totally clean. Then I let it dry for about four days.
I again used Behr Deck plus solid latex 213 deep base. I used two coats, but decided a thin third coat was needed. I know on the label, it says 200-400 sq. ft. per gallon. I used three gallons for the first coat alone. It was because the wood soaked it up so much, one gallon barely covered the wood, and I wanted to have a good first coat. Plus, doing all the railing and spindles ate up a lot of paint. I did each coat 24 hours a part (three days). The days were Ideal; the conditions were 75F with partial sun, and no moisture. It had to stick this time. But no it didn't. The same thing happened. I now know it wasn't me, it is the product. It peeled and faded as bad as the first time. I have one partially used can left out of the 6 gallons I bought last year. That is on top of the 6 gallons I used before. The sander cost me $35 for a day, plus $15 for sand rounds. This is the worst experience I have had with any product ever! I spent days preparing, days painting (with a Purdy brush by the way), So over the past two years, I have bought 12 gallons of paint, spent at least 10 full days in all, and spent money on supplies, which were all Behr products that were recommended. It has a 5 year warranty. It hasn't made it a full year. Your product is horrible. I feel dumb trying to use it the second time giving Behr the benefit of the doubt. As I read on the internet and forums- It is easy to see it is a reoccurring problem. Everyone complains about it peeling and fading. I have a 20x20 deck. It is a big part of my home and it is embarrassing to have people see the deck “like” it was never cared for. I don't want your product, I never will buy your product again, and most of all I will warn as many people as possible, that Behr Deck plus is the worst purchase any one can make. It looks like a lot of people feel the same way as me. I just got a quote to re-do my deck at $1,000.00. That is nothing considering how much time and money I wasted using your product. I am asking for a full refund of 12 gallons of Behr Deck plus solid stain, Behr cleaners and products, and my valuable time. I am going to as for $300.00 re-fund. If I believed in you product I would have you re-do the deck, but I will be using a different company product this year. Like I said, I only have one can left. I purchased it all at home depot. I figure each gallon costing $25.00 x 12 gallons=$300.00 / Cleaners and sander rental costing $150.00 / Labor and time costing $150.00 (12 days of prep and painting/clean up) this all includes both years.
It is sad that your product is nothing you say it is. I would call this fraud. Anyways, I contacted my lawyer about the matter, so he is aware of the faulty product and my asking for re imbursement. I would prefer not to use legal action. I figure you made money on my purchase; I lost money on my purchase, so I feel $300.00 is fare. I even used all Behr products to do the job. Let me know what you are going to do for me. Again, the only positive thing you can do now is to show me you still stand by you product by standing by your warranty and giving me a refund. I look forward to hearing from a representative of Behr paints.

Michael Gummerson
[email protected]