If you plan to refinish bamboo flooring or even resurface your bamboo flooring make sure your know whether the finish is water base or oil based. When we purchased our bamboo flooring from Lumber Liquidators we had a lengthy conversation with the sales person about the simple fact that I planned on adding an additional layer of poly because the finish from the mfg. appeared to be inadequate. At no time did the salesman indicate that if I did anything to the finish I should use a water based product and that I would also void my warranty. We found out the hard way and when the poly blistered. We thought it was the poly that was bad and Lowe's was great about trying to resolve our problem.
Then after some additional research I found out that the water based product was not compatable with the oil based product used over it. I spent over $400 trying to get my floor to accept the desired finish and still it looks horrible.
When I spoke to Lumber Liquidators I was told I needed to file a claim, so I did. Then I had to follow up even though their letter stated I would hear from then in 24 hours. Then they couldn't open my pictures. Then they couldn't receive my pictures so I had to send them individually. And then they told me 'Sorry, they couldn't help me. However, if I wanted to purchase additional flooring, they would offer me a discount.':furious:
Can you believe the gall? They hang me out to dry and then want to me purchase more flooring. I ask them if they were out of their minds. I will never purchase anything from LUMBER LIQUIDATORS again. If I were you, I'd think long and hard about dealing with a company that hangs their customers out to dry.
Lowe's on the other hand bent over backwards to try to help us out.:thumbup:
I still have to strip the floor and resand it again before I can finish 350 sq. feet of bamboo flooring.