I have multiple 12 ft wide retractable awnings were the awning material is rubbing on the cover/cassette when the awning is opened/closed.
I have talked with the mfg and they claim that the installer should have used header boards between the awning and the house. The installer used 3 brackets attached directly to the house through vinyl siding.
As the the mfg claims the problem was with installation, the mfg warranty will not cover repair.
Can anyone with awning experience confirm that a header is needed?
Thanks for your assistance!
I have talked with the mfg and they claim that the installer should have used header boards between the awning and the house. The installer used 3 brackets attached directly to the house through vinyl siding.
As the the mfg claims the problem was with installation, the mfg warranty will not cover repair.
Can anyone with awning experience confirm that a header is needed?
Thanks for your assistance!