A couple months ago I posted about the new back door Lowes installed. It worked fine for a couple weeks and then the deadbolt stopped latching. Following the instructions on here, I found out via the lipstick test that the deadbolt was hitting the bottom of the opening. We called the installer back out here and discovered the the door was now leaning down. He reset the door and drilled the deadbolt latch a little lower and it worked again, for a couple more weeks.
We've got the same problem again, the door is angled down again and the deadbolt won't latch. Lowes now says it's because our sunroom must be shifting (funny how it's not affecting any of the 10 windows back there or anything else) and refuses to fix it. Awesome, yeah, that's what I get for going through Lowes.
How do I fix this problem? Will it continue to get worse? They completely rebuilt the frame for the door when they installed the new one (which is why the install was $700), but obviously something is wrong.
We've got the same problem again, the door is angled down again and the deadbolt won't latch. Lowes now says it's because our sunroom must be shifting (funny how it's not affecting any of the 10 windows back there or anything else) and refuses to fix it. Awesome, yeah, that's what I get for going through Lowes.
How do I fix this problem? Will it continue to get worse? They completely rebuilt the frame for the door when they installed the new one (which is why the install was $700), but obviously something is wrong.