Hi Jimbo, I'm not a pro on this but sure sounds like the other element is not working. When first turned on, both of my electric elements come on and my old electric reaches pre-heat in maybe 3 minutes, beeps to tell me.
if you start cold and turn it on for just a few seconds both elements should feel warm, be careful.
Not familiar with your unit, but you can't see the lower element?
Bud
if you start cold and turn it on for just a few seconds both elements should feel warm, be careful.
Not familiar with your unit, but you can't see the lower element?
Bud