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Old 06-15-2017, 04:14 PM   #1
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Loose Grohe bathroom sink faucet handles


Hello! I just had a plumber install three new Grohe Europlus 20 302 bathroom sink faucets. One of them works fine. The other two have a lot of give on both handles. They have no give on the open/close movement, but the whole handle seems to be loosely assembled to the faucet mechanism, so that if you pull the tip of the handle up and down it moves by about 1/4". My plumber tells me that there is nothing that can be done because the faucet is assembled by the factory and there's no way he can tighten the handle, only the assembly to the sink top. Does anyone know how to fix this? It seems unlikely to me that such a good quality faucet would have this much play. Thanks!
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Old 06-15-2017, 04:18 PM   #2
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Re: Loose Grohe bathroom sink faucet handles


Send a pic...... I think you must be correct.... and your plumber is missing something.... or you have a faulty faucet...which seems unlikely from Groehe.
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Old 06-15-2017, 04:27 PM   #3
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Re: Loose Grohe bathroom sink faucet handles


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Send a pic...... I think you must be correct.... and your plumber is missing something.... or you have a faulty faucet...which seems unlikely from Groehe.
Thanks. I cannot show the play with a photo... I tried to post a link to a video but since I'm new here I can't post links...
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Old 06-15-2017, 04:29 PM   #4
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Re: Loose Grohe bathroom sink faucet handles


Here's a video:

https://drive.google.com/file/d/0B82...ew?usp=sharing
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Old 06-15-2017, 04:35 PM   #5
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Re: Loose Grohe bathroom sink faucet handles


You're right... that's not right.

I don't know that faucet.... does the escutchen plate (the big washer like piece at the bottom) screw loose..... or maybe something needed tightening before he installed it.

Can you stop by the store you bought it at, and look at a new one.

Or do you have the model name, and maybe we can see the exploded view on its spec sheet.

(I'm assuming there is not a small set screw on the back side of the faucet handle.)
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Old 06-15-2017, 04:48 PM   #6
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Re: Loose Grohe bathroom sink faucet handles


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Originally Posted by MTN REMODEL LLC View Post
You're right... that's not right.

I don't know that faucet.... does the escutchen plate (the big washer like piece at the bottom) screw loose..... or maybe something needed tightening before he installed it.

Can you stop by the store you bought it at, and look at a new one.

Or do you have the model name, and maybe we can see the exploded view on its spec sheet.

(I'm assuming there is not a small set screw on the back side of the faucet handle.)
The escutcheon plate does not screw loose and there are no screws in sight from the outside.

I know that the faucet can be tighter because one of the three I had installed is pretty tight -- perfect with no give and smooth operation.

The model number is 20 302. I attach three pictures from the installation guide. Maybe you can help me figure out what to do?

My first instinct was to call the contractor, say the job was not done right, and ask him to send someone back to fix it but then I called the vendor and I got some sweet talk about how sometimes this happens and it's just the way it is, which is ridiculous for a new $300 faucet!
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Loose Grohe bathroom sink faucet handles-img_3943.jpg   Loose Grohe bathroom sink faucet handles-img_3944.jpg   Loose Grohe bathroom sink faucet handles-img_3942.jpg  
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Old 06-15-2017, 04:51 PM   #7
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Re: Loose Grohe bathroom sink faucet handles


By the way, looking at the top image above, there's a 3mm allen wrench that seems to be there for the purpose of tightening the handle before installing the faucet. Am I right?
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Old 06-15-2017, 04:56 PM   #8
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Re: Loose Grohe bathroom sink faucet handles


Determine if the complete valve is moving by looking under the vanity while moving the handle up and down.
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Old 06-15-2017, 05:03 PM   #9
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Re: Loose Grohe bathroom sink faucet handles


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Determine if the complete valve is moving by looking under the vanity while moving the handle up and down.
No, the valve does not move under the vanity when I tug the handle up and down.
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Old 06-15-2017, 05:05 PM   #10
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Re: Loose Grohe bathroom sink faucet handles


Here is the entire spec on it.... kinda hard to fully understand it when you can't have it in your hand......

but senior has a great question.

And from your video, I don't think that escutcheon plate is moving..Yes???

And I don't believe some Bimbo that says that at Grohe. (But on second thought, maybe they had a faulty production run and she is trying to just blow customers off)

http://www.homedepot.com/catalog/pdf...7e7c0634f5.pdf
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Old 06-15-2017, 05:09 PM   #11
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Re: Loose Grohe bathroom sink faucet handles


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And from your video, I don't think that escutcheon plate is moving..Yes???
Correct: neither the escutcheon plate nor anything below the sink top moves. Only the handle moves. Through the metal, you can feel that it is moving over the pin on which it sits. It actually makes noise at the top and bottom of the movement when you tug on it.

Am I correct to think that the plumber should have tightened the handle using the 3mm allen wrench shown in the exploded diagram on page 3 of the PDF you sent?

To clarify: I contacted Grohe today but haven't heard back. The person who told me this is "normal" was my local vendor from whom I purchased the faucets.
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Old 06-15-2017, 05:17 PM   #12
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Re: Loose Grohe bathroom sink faucet handles


In reading those instructions.... it seems that the escutcheoun plate (ring E) screws on and anchors the handle onto the valve cartridge splined post/stem first.... and then the whole unit is secured/anchored to the counter from below.

I'm wondering if your installer did not fully screw down that escutcheon first (and the spline to handle is loose) but then anchored it to the counter from below.

My reference above is to step 4 and 5. They call the escutcheon "ring E".

Seems that might explain the handle wobble, but both the escutcheon and the below counter valve being solid.

(And I could see that happening if he stuck the valve unit up from below with the anchoring nut already partially screwed up... and then he screws on the escution (ring e") and thinks every thing is tight.)
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Old 06-15-2017, 05:19 PM   #13
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Re: Loose Grohe bathroom sink faucet handles


Quote:
Originally Posted by MTN REMODEL LLC View Post
In reading those instructions.... it seems that the escutcheoun plate screws on and anchors the handle onto the valve cartridge splined post.... and then the whole unit is secured/anchored to the counter from below.

I'm wondering if your installer did not fully screw down that escutcheon (and the spline to handle is loose) but then anchored it to the counter from below.

Seems that might explain the handle wobble, but neither the escutcheon nor the below counter valve being solid.
I've never installed a faucet but I think I understand what you say. I don't think I am up to reinstalling the whole thing myself. Does it sound fair to you that I call the contractor and complain that the job was not properly done?
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Old 06-15-2017, 05:28 PM   #14
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Re: Loose Grohe bathroom sink faucet handles


In reading those instructions.... it seems that the escutcheoun plate screws on and anchors the handle onto the valve cartridge splined post.... and then the whole unit is secured/anchored to the counter from below.

I'm wondering if your installer did not fully screw down that escutcheon (and the spline to handle is loose) but then anchored it to the counter from below.

Seems that might explain the handle wobble, but neither the escutcheon nor the below counter valve being solid.
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Old 06-15-2017, 05:30 PM   #15
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Re: Loose Grohe bathroom sink faucet handles


That escutcheon (ring E) should unscrew...... but if you try use a well padded or wrench or rubber strap.... and you might have to loosen the anchoring nut from below.
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