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Old 07-05-2015, 09:17 PM   #1
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Help with removing Moen shower cartridge


Hello
My single-handle Moen shower handle is very hard to pull out and turn. After reading here, I learned to lubricate it with a silicon spray or to replace the cartridge. I took the know apart, and I could only get as far as removing the remaining clip that sticks out over the top. I tried to pull the cartridge out with pliers, but it did not budge or move slightly. I saw the youtube video, and yes it looks easy, but I was unable to pull it out.

Did I miss a step? I realize that I don't have the plastic tool that comes with a new cartridge, but I turned and pulled the existing one with pliers.
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Help with removing Moen shower cartridge-20150705_123729.jpg  

Last edited by NABRIL; 07-05-2015 at 09:21 PM.
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Old 07-05-2015, 09:41 PM   #2
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Remove the trim cover plate and expose the cartridge. There is a retaining clip that needs to be removed first before the cartridge will come out.
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Old 07-05-2015, 09:46 PM   #3
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Thank you jmon.
Are the trim cover and retaining ring inside the golden-colored outer ring in my picture?
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Old 07-05-2015, 09:49 PM   #4
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Yes, when you remove the 2 philip head screws, the trim cover should come off. There may be some silicon around it which can be removed with a knife. You can pry it off carefully with a small flat tip screwdriver. I need to see the whole cartridge.

Last edited by jmon; 07-05-2015 at 09:53 PM.
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Old 07-05-2015, 10:09 PM   #5
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You will need a cartridge puller, usually available at any big box store. Looks like the 1225 cartridge. Trying to remove it with a pair of pliers isn't going work. You might get lucky.

You should wait until you have the proper tools before attempting to remove it. It will make it a lot easier.

Additionally, you can call or go to moens website (click on link below), they will send you a replacement cartridge for free and the tool you need to remove it properly. Just a suggestion.

moens website; http://www.moen.com/
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Old 07-06-2015, 06:29 AM   #6
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Thanks again. I have a 1225b cartridge? How do you know?
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Old 07-06-2015, 08:32 AM   #7
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Quote:
Originally Posted by NABRIL View Post
Thanks again. I have a 1225b cartridge? How do you know?
It's one of moens standard cartridges. Plus I also have a moen shower valve.
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Old 07-06-2015, 09:09 AM   #8
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Jmon
In looking at the moen website, I see that they only have 2 cartridges available, the 1220 and the 1225.
The 1225 has a smooth, golden tip, while the 1220 has a silver-colored tip with little notches. Mine has those notches, so I will ask for the 1220 replacement.
Does my assessment sound correct?
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Old 07-06-2015, 09:59 AM   #9
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Just went through the same process. Went to lowes and got a cartridge puller. Works great, too great as a matter of fact. Those 1225 b's are plastic. The cartridge broke in half when I was taking it out.
Spray some lube on the cartridge, then take off to Lowes, get the puller , and you should be good. Puller is around $13.
If you are unsure if you have a 1220 or 1225, buy them both. When you pull the old one out you will be able to tell which one will work. The plastic tool will also be in the cartridge package.
By the way, Moen has a lifetime warranty. If you call them they will send you the cartridge for free

Last edited by ZTMAN; 07-06-2015 at 10:04 AM.
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Old 07-06-2015, 11:02 AM   #10
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Quote:
Originally Posted by NABRIL View Post
Jmon
In looking at the moen website, I see that they only have 2 cartridges available, the 1220 and the 1225.
The 1225 has a smooth, golden tip, while the 1220 has a silver-colored tip with little notches. Mine has those notches, so I will ask for the 1220 replacement.
Does my assessment sound correct?
Yes. Sounds good.
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Old 04-17-2016, 02:03 PM   #11
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I'm sorry to regurgitate this old thread. Two weeks ago I replaced the cartridge with a Danco brand 1200 cartridge that looked identical to the one I had. A visitor to my home informed me today that cold water comes out regardless of what direction the knob is turned. And my wife says that the electric heater comes on when the knob is turned in either direction. Did I install it incorrectly somehow? I know i could have inverted the cartridge, but in that case hot water would at least come out of 1 of the sides.

I should have installed a 1220 equivalent and not a 1200, correct?

Originally, I asked Moen about my initial problem of stiffness , and they replied:
"If your handle pulls out then rotates left or right, you will need a Moen 1225 cartridge."
Based on that statement, i should have a 1225 but it doesn't look like what I had installed nor what I just installed.

Last edited by NABRIL; 04-17-2016 at 02:06 PM.
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Old 04-18-2016, 02:00 PM   #12
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Re: Help with removing Moen shower cartridge


email Moen a photo then follow their instructions to the letter. Stuck cartridges can be a pain if the inner seal gets cut and caught in the opening of the valve. You must work through it but be careful when you pull very hard, place your left hand on the wall tile, if you have tile, so you don't do damage to the wall. Even if it is a fiberglass shower stall, place your hand on the wall. The valve is supposed to be anchored to the studs with backing inside the wall. Be sure the water is turned off and the system drained down so you do not have pressure on your system.

Last edited by srloren; 04-18-2016 at 02:01 PM. Reason: not enough information
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Old 04-18-2016, 02:12 PM   #13
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Re: Help with removing Moen shower cartridge


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Originally Posted by srloren View Post
email Moen a photo then follow their instructions to the letter. Stuck cartridges can be a pain if the inner seal gets cut and caught in the opening of the valve.
srloren- I am no longer having a problem removing the cartridge. If you read my last post, I mention that the valve is not behaving properly.
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Old 04-18-2016, 02:14 PM   #14
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Re: Help with removing Moen shower cartridge


And if you call Moen, they will send you a free cartridge, they are guaranteed for life.
I believe srloren was referencing, that during the removal process, some debris may have got stuck, obstructing the flow of water
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Old 04-18-2016, 02:16 PM   #15
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Re: Help with removing Moen shower cartridge


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Originally Posted by ZTMAN View Post
And if you call Moen, they will send you a free cartridge, they are guaranteed for life.
I tried through email, and I was told no. I will call.
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