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Old 12-08-2009, 11:04 AM   #361
 
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Compensation from Home Depot


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Originally Posted by Nightmare3 View Post
The Manager at HD tells me the only product he's had trouble with was the Hickory. Which, of course, is what I have. HD gave me a credit for the material I bought but I got no compensation for the time I invested in laying it or now when I need to rip it up. Hope it works for you better than it did for me.
Just curious how you went about getting compensation from HD. We don't have Hickory - we have the Cherry - but we are having major problems with the flooring and the company is giving us the runaround. Any help is appreciated.
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Old 12-08-2009, 05:19 PM   #362
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Did you check the temperature of the floor before you installed it? Not room temp, floor temp. It has to be 65 to 85 degrees during installation and for 48 hours after. Did you check moisture content? If on a slab, did you put down poly?
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Old 12-09-2009, 06:28 AM   #363
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Quote:
Originally Posted by simo mom View Post
Just curious how you went about getting compensation from HD. We don't have Hickory - we have the Cherry - but we are having major problems with the flooring and the company is giving us the runaround. Any help is appreciated.
Here's how I got my credit....

As previously mentioned....I installed approx 1900 sq feet of Allure in my basment in spring 09. By Sept 09 about 1/3 of the seams were seperating. I called the parent company, Halstead International, to complain. I didn't demand anything..I just asked if there was a fix. I assured them that I followed the install directions, used a roller, left the proper gap at the walls, acclimated the product before install, etc...They decided they would send a local flooring inspector to check it out and that they would call back in 3 days. After a week with no call I called back and they didn't know why no one had contacted me yet. After 3 more days a local flooring inspector contacted me and we set up an appointment. He spent about 30 minutes in my basement. He jotted down a lot of notes and took pictures.

After the inspector left 3 weeks went by without any contact from Halstead. I called them back and they pulled up my file. I stated that almost 50% of the flooring was now seperating. At this point I was informed that they were authorizing me a full refund of my purchase price..just about $2,000. I was ecstatic...they were apologetic and pretty cool about the whole situation. They said I would have to return to Home Depot, with my receipt ( if you don't have it forget about any kind of refund), and explain the situation, and have them call Halstead International for a refund authorization.

So I went to Home Depot,and talked to somebody in the flooring dept. It was obvious I was NOT the first person getting a refund. My Home Depot in Patchogue, Long Island was well aware of the problem. They called Halstead on the spot and received a refund authorization. Now here's the kicker..because I paid by Home depot credit card they could ONLY credit my account BUT because 90 days had elapsed since my purchase the only option left was a store credit. In hindsight I probaly could of fought this ....but I basically walked out of Home Depot with a $1950 Home Depot gift card. At this point I plan on leaving the flooring in place as long as no more of it seperates. It still looks pretty good.

YMMV.

Here's the Halstead website..

http://www.halsteadintl.com/home.html

and Phone # 203-299-3100

Last edited by moodyman; 12-09-2009 at 06:34 AM.
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Old 12-09-2009, 07:46 AM   #364
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We've had Allure for over a year now


I've posted about Allure after we first installed it over a year ago and have received many requests for information on how it's holding up. First of all, we installed the Trafficmaster Allure in Country Pine and I will say it's excellent at not amplifying dust, crumbs, lint etc. I vacuum it daily with a stick vac and mop once or twice a week with swiffer. The glue is holding up perfectly, no corners coming up or anything like that. There is even an area in front of the fridge where I was unable to match the pieces up tightly so there is are tiny gaps between several of the planks and still no problems. Everyone who first saw it thought it was wood and could not believe it was "linoleum" Looks very realistic and not "cheap". OK as for the cons- it does scuff some with clear marks that are invisible except in direct daylight, there are a few very tiny gouges from something sharp that penetrated the surface. Also, there are tons of tiny long scratches that once again are only noticeable in daylight. These marks could be gravel from our driveway or toys from the kids who are always banging them around. As far as the scuffs- any furniture will need the felt pads to help avoid them. They seem to even out though, I don't feel it's a big problem myself. Our flooring is in the kitchen which gets used ALOT. At this point I am still very happy with it and found it to be an excellent choice for the money. I honestly do not see it lasting 10-15 years, more like 5-6 but you never know.
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Old 12-09-2009, 07:52 AM   #365
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[quote=Willin';355719]
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The floors, walls and ceilings are a nightmare, crooked, uneven,water damaged, peeling, name it and I got it. The house is well over 100 years old and has been added to several times by "handyman" types, of whom I suspect were better beer drinkers than carpenters.
I'm laughing this about describes our house! Esp. the kitchen where we installed the Allure, it covered our problems too! Couldn't do hardwood or tile since the subfloor was a patchwork nightmare. In fact, I spent one whole day just sanding, mudding and messing with it to get it somewhat even.
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Old 12-16-2009, 02:21 PM   #366
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would never install again


My partner and I installed Allure Yukon Tan in a customers kitchen and it went down easy enough, but when we were done and stood back we didn`t like what we saw. When you looked at it from across the room with the light shining on it through the slider every tile was raised on the edges. Not bad but it looked wavey looking across it. Then some of the edges started to lift up. We followed the instructions closely and the tiles were in the kitchen for a week before we installed. We tried rolling the floor again but the tiles kept coming up. The homeowner didn`t like it so she contacted HD. The flooring guy from there store came out and looked at it and said he had never heard of this happening. I guess he doesn`t read the postings in here. They gave her her money back but did not pay for the installation. We contacted our flooring rep and got her sheet vinyl installed for the price of just the Allure flooring.

Note to homeowners, sometimes the "cheap, do it yourself stuff" is not cheaper than hiring a good contracter to do it. Check around.

This was the first time we had installed Allure and the last. We will not take money from a homeowner to install a crappy product.

After reading some of these posts and looking at the dates it looks like some areas of time the product is good and others it is bad. Not worth the gamble.

Last edited by B&H; 12-16-2009 at 02:24 PM.
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Old 12-16-2009, 02:42 PM   #367
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After reading some of these posts and looking at the dates it looks like some areas of time the product is good and others it is bad. Not worth the gamble.
That is strange how for some the floor poses no problem and others it is crap right out of the boxes. I wonder if climate, humidity or like you said just "bad batches" could be the cause. I've had my floor down for a year or so and have had no corners come up or anthing like that.
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Old 12-16-2009, 02:53 PM   #368
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Most of the problems seem to be when it's installed on concrete.
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Old 12-16-2009, 10:28 PM   #369
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I don't think I've read anything positive about Allure over concrete
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Old 12-17-2009, 10:59 AM   #370
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I am in process of putting down about 400 square feet on concrete. I plan to report my experience when I am finished. Wish me luck.
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Old 12-17-2009, 11:48 AM   #371
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I am in process of putting down about 400 square feet on concrete. I plan to report my experience when I am finished. Wish me luck.
Let us know dougpks, I'd love to put Allure down in my basement. We just paid 9k to have the foundation dug below the footings, new tile, rubber coating on the exterior block walls and pea gravel to the top. So it's dry as a bone now and should stay that way for awhile anyway I wondered if Allure would be a good option or not. Did you do that plastic sheet moisture test on yours? Well, good luck!
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Old 12-17-2009, 01:23 PM   #372
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annie61864, I actually had water damage from an upstairs toilet (the water supply line broke) ... so for the past six months I have been totally remodelling our downstairs basement, rec room, bar area. I dealt with the insurance provided contractors for a lot of the cleanup, teardown of accoustical tile ceiling, tear out carpet, etc. Along the way I bumped into Allure Trafficmaster and bought it ... the insurance contractor was going to put it in, but I was skeptical that they knew how to do it (I have a bunch of special cuts/situations/etc.) They, too, were not too sure about it, so they contacted Home Depot to bid on putting it in. Way too expensive! So I am doing myself ... I really researched it, planned layout, etc. But to answer your question ... I have had the product for 6 months ... I put a couple of planks on the concrete floor for about 4 months ... no moisture. I will let you know how the whole project goes. Good luck.
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Old 12-19-2009, 11:33 AM   #373
 
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I installed my Allure floor in Oct of 2008 over concrete floors (30 year old house, basement, previously I had carpet down with zero water issues) . In the spring of 2008 the below started. I can scrap up the glue and clean up the floor only to see the same thing happen again within 2weeks.... I'm planning to go to them to see what they can offer as a replacement ....







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Old 12-19-2009, 12:17 PM   #374
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Allure is a floating floor. Looks like it was glued down amd is getting moisture from underneath. Or you didn't remove old adhesive from a previous floor covering.
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Old 12-19-2009, 12:26 PM   #375
 
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I installed it. No glue on the floor, just a nice clean concrete slab.
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