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Old 12-14-2019, 05:41 PM   #1
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Garage door doesn't want to open or close.


My garage door opener has started acting up.

When using then outdoor keypad or the remote, it refuses to do anything. When using the remote it will hum loudly for a second or two, then stop. The door doesn't move.

When using the indoor button, I have to press and hold it. Even with this, it hums for a few seconds and stops. It will so this a couple times...the door sometimes will go up a little, then back down. After holding the button for 10+ seconds, it will go up.

It's a pretty old garage door opener, even when it worked fine it's loud. I'm probably just due for a new one, but if I can fix it easy I might as well. Thanks!
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Old 12-14-2019, 05:49 PM   #2
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Re: Garage door doesn't want to open or close.


What brand and model? How old is old? Parts availability may be a problem as sounds like a new motor will be required. Does door operate freely with opener disengaged?
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Old 12-14-2019, 05:52 PM   #3
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Re: Garage door doesn't want to open or close.


Always check the safety sensors first. Both lit? One goes off when you block beam by hand? Pull emergency release and test to see if carriage travels properly and stops at opposite end. Lift door by hand... is it stuck?

If none of that brings joy... that head unit probably has some sort of problem, although it could still be a flaky safety sensor or its wiring. Those aren't made so that you can bypass them for a test. Most people can't fix the internals of the head end unit either. That's when it might pay to get someone in the business to look at it or else get a new one.

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Old 12-14-2019, 05:55 PM   #4
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Re: Garage door doesn't want to open or close.


I have seen strange things happen when they lock to door on the inside wall controller, most people don't even know there is a lock on some controllers.
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Old 12-14-2019, 06:03 PM   #5
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Re: Garage door doesn't want to open or close.


The fact that it actually reversed one time, as the OP describes, points to a possible stuck traveler carriage or a stuck door.. maybe even a broken counter balance spring, especially if it uses a single torsional model.

Could be a failed gear inside the head unit (draw works). That would allow a small movement and then possibly lock up and cause the overload symptoms. That fits closer to what the OP describes.
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Last edited by surferdude2; 12-14-2019 at 06:06 PM.
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Old 12-15-2019, 06:28 AM   #6
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Re: Garage door doesn't want to open or close.


Something is triggering the safety. When you hold down the hardwired button, at least on Genie’s) the safety’s are bypassed. It could be the door itself is jamming (try releasing the interlock on the door opener and open and lose manually. It should move easily . If it binds the issue is with your door not the opener). Check that the safety eyes are aligned . They are near net bottom of the door opening. They need to be able to directly see each other. Check the low voltage wiring to those safeties.
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