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Old 12-18-2010, 02:37 PM   #1
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I bought elk weatherwood shingles and they are supposed to be a 30 year warranty.the granules are constantly coming off.shingles do not look like they will last 30 years,i can see them breaking down before my eyes.how do you follow up on warranty issues like this?

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Old 12-18-2010, 10:01 PM   #2
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I bought elk weatherwood shingles and they are supposed to be a 30 year warranty.the granules are constantly coming off.shingles do not look like they will last 30 years,i can see them breaking down before my eyes.how do you follow up on warranty issues like this?
If your roof was professionally installed contact the installer and he will know how to handle the warranty claim. if it was not contact the shingle supplier you bought the shingles form and they can help you get in contact with the elk representative in your area

hope this helps

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Old 12-18-2010, 10:25 PM   #3
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Who's scott??
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Old 12-18-2010, 10:35 PM   #4
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Who's scott??
I dont know I was just trying to help them out
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Old 12-19-2010, 06:27 AM   #5
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If your roof was professionally installed contact the installer and he will know how to handle the warranty claim. if it was not contact the shingle supplier you bought the shingles form and they can help you get in contact with the elk representative in your area

hope this helps

He can also go to Gaf/Elks Website.
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Old 12-19-2010, 07:10 AM   #6
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He can also go to Gaf/Elks Website.
Yes I agree my main focus was that if there was a professional installer that he would be able to handle most of the leg work for the H/O. I know that if it was one of my customers I would want to know so I could do all I could to keep the H/O happy.
That is just me I dont know about other people.
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Old 12-19-2010, 07:44 AM   #7
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Yes I agree my main focus was that if there was a professional installer that he would be able to handle most of the leg work for the H/O. I know that if it was one of my customers I would want to know so I could do all I could to keep the H/O happy.
That is just me I dont know about other people.
I agree 100% and I would do the same, just through the website info in there as another option.
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Old 12-19-2010, 08:55 AM   #8
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What is the location? How long have they been on? Have they been hailed on?

Elk shingles are known to lose a lot of granules but still hold up fine. We have a few jobs that are around 10 years old now and have had small hail on them. The real Elk shingles were pretty darn tough, but they aren't made anymore.
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Old 12-19-2010, 11:32 AM   #9
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I know in the past Elk had an issue with excess granulation on their PII and PI's. Was really annoying at times while installing.
Are the shingles showing adverse signs of granule loss or are you just seeing a lot of granules in the gutter or on the ground?

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