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Old 07-16-2006, 06:21 PM   #16
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GAF Roof... the best


I have found GAF to be nothing but a stand up company. if I have a complaint "and its rare with them" they take care of it. and we install a lot of roofs.
best residential warranty in the industry, material& labor. off course you have to be a certified roofer and not just a builder or jack of all trades.

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Old 07-18-2006, 08:12 AM   #17
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"Why would GAF have to refund your money for the retailer sending you mixed batches of shingles? Im just not understanding your reasoning. Did they tell you they were not responsible for mixed shingle batches, the retailer is?"

Because GAF was contacted to help I and the retailer to determine just how much, if any, the different batches of shingles just might eventually blend in over time and avoid having to rip off the roof that had already been done.

GAF simply did nothing.

And their lack of assistance left both I and the retailer in limbo for months in trying to determine what proper method of recourse to take.

In the end the judge agreed that doing nothing was not an option because of their warranty obligations and ruled against them...since they did not even take the time to seriously investigate the potential warranty claim...nor even the suit I had filed against them.

Bottom line: Absolute WORST experience with a manufacturer I have ever experienced in 30 years of building.

Avoid GAF like the plague...They cannot be trusted and there are much better shingles on the market.

Last edited by manhattan42; 07-18-2006 at 08:16 AM.
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Old 07-18-2006, 10:33 AM   #18
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Didnt you or the materail house read the wrappers?
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Old 07-19-2006, 02:53 PM   #19
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Doesn't matter.

What mattered was that GAF didn't their read their openly stated WARRANTY promises and why the judge ruled against them...
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Old 07-19-2006, 05:42 PM   #20
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if its a color blending issue and you racked them GAF could have got out of it. but like I said up here maybee its different. most people like them

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Old 07-19-2006, 08:49 PM   #21
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The wrappers I get say DO NOT mix color batch codes as differences in shade can occur and we assume no responsibility for it....(not reading the wrapper right now so this isnt an exact quote) I mean it is quite simple, and frivilous lawsuits will always be around as long as the judges allow.

Good for you suing the wrong organization. Why dont I hear you bad mouthing the supplier? You had to sue them, afterall, and they were the entity that screwed up and didnt want to pay until they lost in court.

Why would GAF have to help the supplier fix supplier mistakes? Did you sue the roofer, too, for not making sure the batch codes were all the same?

FRIVILOUS LAWSUITS HURT US ALL!
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Old 07-19-2006, 08:53 PM   #22
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Come to think of it, youre the builder...it was YOUR responsibility to make sure all the bundles were the same.

Is this just another case of somebody not owning up to their own mistakes?
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Old 07-20-2006, 12:03 AM   #23
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No this has become a case of someone who wants to be argumentative and blame the victim because they apparantly make their living by installing GAF shingles and doesn't like anyone telling the truth about how bad GAF is in servicing not only their retailers, but even their professional end users.

Transmission Over.

Buyer BEWARE.

Avoid GAF shingles....and those who tell you the company is upright and makes a good product....

Last edited by manhattan42; 07-20-2006 at 12:06 AM.
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Old 07-20-2006, 07:22 AM   #24
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If thats what you believe, then substitute any shingle mfg. It is all the same...you did not want to take the rap for screwing it up.

You were responsible for making sure it was right, and you did not. Then you sued somebody else over the supplier's as well as your oversight. Real nice.
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Last edited by AaronB; 07-20-2006 at 07:26 AM.
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Old 07-20-2006, 03:31 PM   #25
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Also, I hardly ever do any shingle work.
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Old 11-25-2006, 07:15 PM   #26
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Manhattan42:

I must agree with your assessment regarding GAF product and corporate policy.
1. Although all present product appears to be OK, GAF had huge problems about 10-15 years ago with their shingles: cold cracking, lamination failure, etc.
2. The company policy was to deny any problems existed. When the failures became widespread, GAF begain to quietly address the complaints on a case by case basis. Sometimes they would pay for only the shingles. Other times they would pay material and labor.
3. Over all, they did at terrible job addressing the problem WHICH WAS THEIRS.
4. My company's primary lumberyard - I am a general contractor - stands behind all the products they sell and quicky replaced failing GAF roofs all over the shoreline area in CT, per GAF's OK. Problem was GAF never reimbursed them!
5. Needless to say, I will never buy or specify GAF shingles again. The product may be okay now, but the company has no honor.

Last edited by tcardco; 11-26-2006 at 10:49 PM. Reason: spelling errors, syntax, and clarity
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Old 11-28-2006, 08:53 PM   #27
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Ok...I am looking to put a new roof on my house. I was leaning towards GAF but after reading all these post, I feel like i should look elsewhere. Can you guys point me to good shingles brand. I live on the East Coast in New England area.

Thanks
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Old 12-03-2006, 07:33 PM   #28
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Yes GAF. dont believe everything you read. ELK is also pretty good. GAF has the best warranties in the indusrtry though.

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Old 12-07-2006, 04:21 PM   #29
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Quote:
Originally Posted by AaronB View Post
Why would GAF have to refund your money for the retailer sending you mixed batches of shingles? Im just not understanding your reasoning. Did they tell you they were not responsible for mixed shingle batches, the retailer is?

It sounds to me that the RETAILER gave him a bunch of mixed bag shingles and the RETAILER refunded him....not GAF. I think it may say right on the package that you should make sure all shingles are from the same "lot". It did on my Cornings.
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Old 01-13-2007, 07:32 PM   #30
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This was your goof manhatten42 for not looking at the lot numbers and for leaving the customer in limbo for months while you tried to shirk the blame.You are right about one thing though, GAF is a lowbrow manufacturer and shoul be avoided at all costs. CertainTeed makes the best products on the market and ,despite rooferjims take on the subject, provide the best warranties which they also back up (unlike GAF who will promise anything before dissapearing under thier rock)

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