Originally Posted by Lehi
That's the way I feel but I have to listen to what the guy has to say. What I really
want is for them to remove the counter-flashing and put the chimney back the way it was - as much as they can considering the mortar has now been cut. That would at least get the stuff out of the way for when I decide to get the job done right.
It makes me angry because I feel like I don't have a leg to stand on. They screwed up and recommended a repair that was wrong but I agreed
to it - because I didn't understand the term "counter-flashing". So is this mess my fault or theirs?
I don't know how I'm going to react when the man shows up and tells me to my face that the counter-flashing isn't totally useless.
I will have to take deep breaths.
Here's what I would recommend:
1. Call another roofer or 2 and get estimates to remove that garbage from your chimney and reinstall it correctly.
2. Call your local consumer affairs and explain your situation, don't file a claim yet just know your rights.
3. Have those estimates handy when you meet with him so he knows other professionals have seen it and are in agreement that his work is under par. (Thats the nicest way I can say it)
4. Politely request a full refund or you will have to call consumer affairs and file a claim.
Where I am a contractor can not renew his license with an open complaint at consumer affairs. That will hopefully cause him to just give you the money back it's not much, after all his business should be worth more than $125 to him. But I say do yourself a favor and keep that company off your roof. Over the years I've met guys who are not very intelligent but their work is great, and vice versa but anyone who told you counter-flashing alone serves a function is an idiot and the pictures alone speak for the quality of the work. Dumb and sloppy is the worst possible combination for a roofer. After all it's your roof that protects your home and everything inside it.
Good luck and be sure to let us know how it works out for you.