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Old 02-19-2014, 01:40 PM   #16
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Brand New Roof Leaking


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Originally Posted by marcus118 View Post
I've now got about 8 pots on the floor. Floor is soaked, ceiling ruined, walls and moulding wet. Coming in very fast. Water coming in through the light now so I'm sure electrical will be the next problem.
At this point it's best to punch a small hole in the ceiling at it's lowest point to give ALL the water one central point to drain, so it doesn't flow clear across your entire ceiling.

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Old 02-19-2014, 01:42 PM   #17
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Your roofer is absolutely correct. All the roofers that guarantee a roof job against ice dams and water intrusion are out of business or soon will be.
"Roofie!!! You gots sum 'splainin to doooo!!!"
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Old 02-19-2014, 05:58 PM   #18
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Water now gushing through formal living room ceiling which is on the other end of the house. Had to cut a hole before the entire ceiling came crashing down: http://screencast.com/t/gLz6f7ple8

Roofer is back for a 3rd time today. Still telling me this is normal. Am I on a reality TV show?

I said "so I have to replace my ceilings every time we get a major snow storm?"

He replies, "yes".
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Old 02-19-2014, 06:05 PM   #19
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Not sure where Fairview is coming from but in the real world, no this is not normal and yes could have been avoided.
We still have no idea how the roof was done.
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Old 02-19-2014, 07:47 PM   #20
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This is where I'm 99% sure the water is coming in and the flashing was done wrong:


the water runs down that little strip of roof up against the side of the house.

note this photo is from the fall with the old roof.
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Old 02-20-2014, 07:44 AM   #21
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Marcus,

The flashing may not be done "wrong" in this case but the roofer should have thought about this eventuality.

The problem with this interface is that you really need to remove the siding in order to do it correctly and that siding does not lend it self to easy removal and put back.

This problem and requirement should have been discussed though.
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Old 02-20-2014, 07:51 AM   #22
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Roofer keeps telling me that melting snow is traveling uphill and under the shingles since the gutters are packed with ice.

That part makes sense but shouldn't their be some protective barrier to prevent water from coming in the house? All told I probably had 5-10 gallons come in and the only reason it stopped is because the roofer shoveled the roof. I don't see one house in my development on the roof with a shovel so I refuse to believe this is "normal"

If I wasn't home when this happened, I would have had thousands of dollars of furnisher, rugs, and hard wood floors ruined. Not to mention the ceiling could have collapsed if I didn't poke a hole to let the water out.

The scary part is it doesn't seem like this guy knows what he's talking about. When I showed him a huge bow in the ceiling in the living room, he says "thats not water." I then poke a hole and out comes 3 gallons.

I'm about to ask this guy for my money back to pay for someone to come redo the entire roof.
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Old 02-20-2014, 02:21 PM   #23
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So far you have put some rather vague pictures and I for one cannot really see any smoking guns yet. If you're going to go after the roofer for compensation you should understand that getting a new roof and then having a bad leak a couple weeks later is not enough evidence to nail him. These things DO happen... a perfectly acceptable install that meets all minimal standards of workmanship and gives you everything you asked for your in the contract can be done, then leaks can happen shortly after due to things that the roofer wasn't responsible for. It happens more often than you'd think. Questions that I would have would include, is there any history of leaks like this with the old roof? When you wrote up the contract, or at any other point during the job, did the roofer make other suggestions or offer options/add-ons that you declined?

I am not saying either of you is wrong. But If you can't come to some sort of resolution between the two of you you will need an honest, fourthright assessment from a 3rd party of whether that roofer's work matches what was in the contract and meets the minimal, basic standards of workmanship that he is supposed to abide by. Alot of home inspectors offer this as as service, and gear their reports and assessments to the eventuality of testifying in court on your behalf. If your roofer won't fess up to anything and you don't really have any idea what's going on up there, you may need to invest a few hundred more dollars to make a real case here.

A photo close up of the suspect flashing on that wall and on other nearby intersections and roof openings would help. The appropriate technique involves step flashing with the top edge slid underneath that siding. A common lowest bidder hack technique to try and seal out moisture when they can't or won't be bothered with that is to simply slap the flashing against the wall and bury the top edge in caulk. Sometimes they will just flash that hole section with a single strip and not step at all. If whatever caulk they use wears away or they miss spots with it, it is more suspectiple to leaks than proper step flashing and counter flashing, which can do their job with minimal amounts of sealant. If we were to see something like that in a photo it would be pretty good ammunition to make a case that this was a hack job.

Ice and water shield typically gets applied for the first 3-6 feet up from the roof edge. It doesn't hurt and can only help to go further, but it's only typically done that way if specifically laid out in the contract. Otherwise if your roof iced up badly enough for the water to make its way even further up the roof than that, it can still get in. If icing happened somewhere away from the eaves where there is no I&W, leaks can happen. It's not necessarily the roofer's job if the contract didn't call for it to be installed there and he otherwise did a proper job.

I strongly suspect things were done wrong here because of the large amount of water that's getting in, but it doesn't really sound like you've made your case yet beyond telling him it must be his fault because the re-roof was so recent. You need a little more than that.

Last edited by eharri3; 02-20-2014 at 02:48 PM.
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Old 02-20-2014, 02:45 PM   #24
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most likely a ''hole'' right where the gutter meets the roof,that would put the leak where the ceiling damage is,the shingles were probably just slid under the fascia a bit
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Old 02-21-2014, 01:18 AM   #25
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Yes the roof should defintely provide a guarantee
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Old 02-21-2014, 08:44 AM   #26
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most likely a ''hole'' right where the gutter meets the roof,that would put the leak where the ceiling damage is,the shingles were probably just slid under the fascia a bit
You mean like this? I'd have to get closer to see a hole but sure does look like a lot of rotted wood.



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Old 02-21-2014, 09:13 AM   #27
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no..that's a separate issue,the upper gutter where it meets the valley

''ice damming'' is causing water in to the soffit area at the bottom of the valley where there probably is no paper/shingle/flashing

Last edited by Tom Struble; 02-21-2014 at 09:17 AM.
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Old 02-21-2014, 09:15 AM   #28
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no..that's a separate issue,the upper gutter where it meet the valley
I'll have to get up on the roof tomorrow and see. Raining today. These pics were taken from my window.
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Old 02-21-2014, 11:04 AM   #29
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Siding was installed wrong to begin with.
They never should make direct contact with the shingles on the roof.
It's suggest to have a 2" gap.
There is no kick out to direct the water on the roof away from the wall and into the gutter.
http://www.bing.com/images/search?q=...ectedIndex=291
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Old 02-21-2014, 11:40 AM   #30
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A legit company will fix the leak and interior damage.

Leaks happen, the true test of a company is in there response to a problem. I would not allow the same crew back unless there was a supervisor onsite to monitor the repair from start to finish. This just happens to fall under my job description, I hate it. Nothing like being the punching bag for crew that F'd up.

Make sure its fixed properly, if they get on the roof with a caulking gun be concerned. I would like to see them take pics and explain it to you...then pics of the fix.
I agree completely with Andy. Its not the screw up that matters, its the recovery. The repair crew should investigate the problem, take pictures, and explain to you exactly what went wrong, and how they are going to fix it. If you can, post damage pictures back here and the intended fix for a devils advocate take on the situation. It sounds like you are going to have to open up the leak area and let it dry out good before repair. Poke a drain hole in the drywall in the center of the leak so it does not spread out too much, and dont sign anything that absolves the contractor of future damage based on this leak. Spray the framing with Tile-X and let dry before closing up. A simmer pump with a level switch and a hose in a clean trash can works good to remove water unattended. You can run the hose into a standpipe or a bath tub.

The roofing contractor should fix or cause to fix everything to your absolute satisfaction if they are a decent company. Believe it or not, this is a very good opportunity for this contractor to gain very good PR, and a free salesman..............You.

Sorry, I did not see the pictures before I posted. I would have recommended that you reside this home as part of a package. You cannot properly flash the roof unless you remove the siding, and the siding is toast.

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Last edited by jagans; 02-21-2014 at 11:46 AM.
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