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Old 06-09-2012, 10:24 PM   #31
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Should I accept this granite Installation?


Contacting the BBB won't cost you any money but remember they have no enforcement power. Maybe the granite installer is licensed by your state. Then there might be a Dept of Consumer Affairs you can file a complaint with. Get as much evidence as you can. And if you do speak with anyone from the granite company record the conversation if state law allows.

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Old 06-09-2012, 11:33 PM   #32
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Should I accept this granite Installation?


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After I told them I wanted it from 2 slabs and they said no we did lay it out but they did not cut it the way we laid it out. That is a huge issue, if they had done what we agreed on it would have looked so much better with color matching. I had no idea they didn't cut it as we laid it out until it was installed. Is it ok to tell me one thing and then do something else? I always wanted 2 slabs and I was willing to pay the qouted price. I never agreed to what I got.

Hi Juner,

Yes, they're definitely wrong, and you're definitely right. For you to pay them anything for a job "not done," is for you to add another green light to this sort of behavior.

It's great what you did registering this with "Angie's List." Also, if you haven't please register this with the Better Business Bureau. Although the BBB has no enforcement power in this respect, it's very open to registering complaints about a company (even if it wasn't previous in the BBB's data banks).

When you register your complaint with the BBB, you're actually doing the registration for that company, meaning, this makes it visible to millions of people. So, even if it's only a "ghost" company or just only on paper, BBB brings it to life by name. This means that when people want to check them out, they still can, even if the business itself isn't a legal entity....anywhere.

Also, the value of your complaint there, especially, if you've got the real name of the contractor/contract firm, is that it's marked as another red flag which people would rather avoid. So just by reporting them to the BBB, you're actually putting them on the map for life-time public scrutiny....and, for probable prosecution by your State Attorney General when there's a notable and established pattern.

We look forward to your e-mail. We would like to be a regular support system for you, as well.

Last edited by RB Roberts; 06-09-2012 at 11:35 PM. Reason: Typo
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Old 06-10-2012, 08:20 AM   #33
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Should I accept this granite Installation?


i have only bought granite 1 time. and that place screwed me around. they told me one thing, and when it went wrong, they blamed it on ME. then did what they want. the same problem you have here, though my color match was not nearly as bad, so i just lived with it. i have learned from that.

what it came down to = they broke your/my slab. and didn't want to eat it. so they are making you eat it. they know they screwed up, but they don't care.
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Old 06-11-2012, 09:33 AM   #34
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Should I accept this granite Installation?


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i have only bought granite 1 time. and that place screwed me around. they told me one thing, and when it went wrong, they blamed it on ME. then did what they want. the same problem you have here, though my color match was not nearly as bad, so i just lived with it. i have learned from that.

what it came down to = they broke your/my slab. and didn't want to eat it. so they are making you eat it. they know they screwed up, but they don't care.
I can not live with it because I feel it has devalued my home. $6300 granite countertops were supossed to enhance the beauty of my home but instead I don't want anyone to see them. I saved a long time to afford this kitchen remodle and now I am worse off then before I started.

I can't beleive that Granite City is refusing to make it right.
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Old 06-11-2012, 01:56 PM   #35
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Should I accept this granite Installation?


Granite City Inc has changed their mind and is now saying that they will try to fix it by finding more granite and cutting it as originally quoted. I want to thank everyone for their help and support.

Of course it is not fixed yet and I won't actually believe it until I see it but filing complaints on Angie's List and with the BBB and also starting this thread and talking to lawyer might have paid off.

All of your comments helped give me the conviction to stand my ground.

I will reply again if and when it is fixed or whatever the final outcome may be.

Until Then...................Thanks
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Old 06-11-2012, 02:36 PM   #36
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Should I accept this granite Installation?


I hope it turns out Juner. Definitely please post the outcome.
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Old 06-11-2012, 05:27 PM   #37
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Should I accept this granite Installation?


Way to go, hope you get satisfaction, Juner.
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Old 06-11-2012, 09:26 PM   #38
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Should I accept this granite Installation?




let me ask = does that granite have a webing on the underside ?
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Old 06-12-2012, 06:53 PM   #39
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Should I accept this granite Installation?


Yes it does. Why do you ask? What does that mean?
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Old 06-12-2012, 09:34 PM   #40
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Should I accept this granite Installation?


that webing is there to add strength. that means that granite is weaker = easier to break. i bet that is why you started this thread. my granite had this webing. the installers didn't use the right tools and methods to handle the granite, so it broke.

but, doesn't matter now, as long as they make it right for you. i'm looking forward to your positive results.
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Old 07-15-2012, 07:02 PM   #41
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Should I accept this granite Installation?


Thanks to everyone who commented and gave me support and encouragement to stand my ground and get Granite City to replace the bad pieces and complete the installation as originally agreed upon with one only seam. It took almost 2 months but yesterday they finally replaced it. It looks so much nicer (not quite as good as if they had done it right the first time), and of course I paid in full the original contract price.

Thanks Again to everyone! June
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Old 07-15-2012, 08:36 PM   #42
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pics !!!
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Old 07-16-2012, 07:28 AM   #43
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Should I accept this granite Installation?


I'll try to get some pictures soon. I was hoping to get the backsplash up first butwho knows when that will happen as we are going to do it ourselves. Got a bad taste for contractor's these days.

The installation fix was a nightmare. The installers were mad that they had to be there and ending up breaking my sink which of course was a special order so we had no countertops and no running water in the kitchen from Tuesday until Saturday when they finally came back.

Of course the new piece was not cut the same depth as the old piece they had to seam up with and they had to try and grind it to match up.

Then on the other end it was just large enough that we couldn't quite get the stove in so they had to cobble up both ends, but over all it looks pretty good. The new seam is not as good as the old one either but it is acceptable.
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Old 07-16-2012, 09:29 PM   #44
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Should I accept this granite Installation?


i bought granite only 1 time yet. and i will NOT use nor recommend the company that did mine. i am hoping to buy again, hopefully not too long from now.

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