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Old 05-15-2013, 08:56 PM   #1
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whirlpool water heater - electronic issue


Howdy

Having an issue with a new 50 gal water heater recently purchased from Lowes. The model # is N4OT61-343. It has one of those electronic gas regulators. Anyway...

It is not heating the water even though the led on the electronic regulator is showing normal (1 blink every three seconds). I didn't see it, but apparently it was blinking in series of two flashes (indicating the thermopile). When I saw it, however, it was blinking normally, but the water was cold. FYI the pilot was lit.

Anybody have any thoughts on this?

Thanks in advance!

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Old 05-15-2013, 10:09 PM   #2
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whirlpool water heater - electronic issue


It's still under warrenty, right? Why mess with it?

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Old 05-15-2013, 10:50 PM   #3
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whirlpool water heater - electronic issue


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purchased from Lowes. The model # is N4OT61-343. It has one of those electronic gas regulators.
Ok stop right there, there's both problems right there!
If it's new, how new is new? has it already expired the warrantee or not? If still under warrantee let them deal with their problem!
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Old 05-16-2013, 07:37 AM   #4
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whirlpool water heater - electronic issue


It's new as in just a couple of months. I agree with everyone that it's their (whirlpool's) problem, but I wanted to know if I could be missing something incredibly obvious before I call them. It seems pretty straightforward, but like I said, I just wanted to be sure.

Thanks
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Old 05-16-2013, 09:10 AM   #5
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whirlpool water heater - electronic issue


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Originally Posted by sobro View Post
It's new as in just a couple of months. I agree with everyone that it's their (whirlpool's) problem, but I wanted to know if I could be missing something incredibly obvious before I call them. It seems pretty straightforward, but like I said, I just wanted to be sure.

Thanks
First off, contact Lowe's and if within their return policy, see if they will take it back. Then go get a real water heater. We went with a Richmond, which is made by Rheem.

Now of course, stuff can go bad out of the box, but also if you are in a area that gets a lot of lightning strikes, or brownouts, surges, etc., you really should have a whole house surge protector to help keep the surges from getting through and destroying electronics.

We lost a microwave & circuit board on a gas stove, due to surges, and since we have put in the extra protection for the whole house, it has helped to protect stuff like that from possible surges.

But as for your issue, contact Lowe's and see if they will take it back, if not, contact Whirlpool and see what they state and if they will fix it. But it is also possible that in another couple of months, you will end up with the same issue.
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