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Old 01-07-2011, 02:15 PM   #1
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water softener


with no electricity attached the incoming water supply goes directly to the drain hose , the rotor is a little scuffed up, I was thinking either the rotor or a o-ring is bad, help needed

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Old 01-07-2011, 02:48 PM   #2
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water softener


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Originally Posted by wickenfen View Post
with no electricity attached the incoming water supply goes directly to the drain hose , the rotor is a little scuffed up, I was thinking either the rotor or a o-ring is bad, help needed
Not sure what you have going on,
Is it that there is water going to the drain on your unit while it is in service?
What brand is the unit..
More information needed...

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Old 01-07-2011, 07:45 PM   #3
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water softener


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Originally Posted by wickenfen View Post
with no electricity attached the incoming water supply goes directly to the drain hose , the rotor is a little scuffed up, I was thinking either the rotor or a o-ring is bad, help needed
Sounds like the rotor is not in the service position--rather it is in some part of the regeneration cycle. That could be caused by a bad motor, bad switch, or defective control board. Alternatively it could, as you suggest, be a defective rotor or o-ring.

Try initiating a manual regeneration as see if the motor runs and the unit steps through each part of the regeneration to check to see if the motor and switch are working. If it steps through each part of the cycle then it is probably the rotor or o-ring.
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