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Old 02-23-2010, 10:05 AM   #1
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utility pump problem


We have a sink in our basement, and our septic system is not low enough for the sink to drain by gravity. We have purchased a few utility pumps that are supposed to pump the water from the sink up and out into the septic. The problem is the pumps never work like they are supposed too. There is supposed to be a sensor in the pump and its supposed to turn on as soon as water hits it, but it never does, we need 2-3 inches of water in our sink (and its a large sink) before the pump turns on. We are on our third pump and this one does the same thing. Any suggestions?

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Old 02-23-2010, 10:17 AM   #2
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utility pump problem


What kind of 'sensor' is it?

The ones we usually put in have floats inside.

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Old 02-23-2010, 10:36 AM   #3
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Im not too sure what kind of a sensor it is, The pump is a "Diamond" Brand.
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Old 02-23-2010, 10:50 AM   #4
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utility pump problem


Obviously, the pumps you have purchased have a float that requires the 3" of water to activate the power to the pump. Sounds like you need a condensate pump that kicks on earlier. You may also want the type that requires you to manually turn it on when needed, and avoid the float altogether.
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Old 02-23-2010, 10:59 AM   #5
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utility pump problem


Where is the pump located? It sounds to me as if it actually is in the sink. I am familiar with pumps which have exposed contacts (small metal strips), when water gets on both contacts the pump runs. There is some way these contacts will not shock us. IMO--IF you don't have this: You need a reservoir which catches the water draining from the sink, has a pump built into the reservoir--which is activated by some sensing device, and discharges the waste stream to a drain line to the septic system. A local plumbing supply house can help you with this. Not the apron stores. David
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Old 02-23-2010, 12:03 PM   #6
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utility pump problem


The pump is located directly below the sink, it attaches right to the drain. The first pump we had installed was a different brand, and it said in the manual that it may take 1-3 inches of water for it to turn on, and it took about 5 inches. So we went on a search for a pump that turns on instantly as soon as water hits it, and this diamond brand one says its supposed to but it doesnt. We were thinking we may have to resort to hooking the pump up to a switch on the wall and turn in on manually everytime.

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