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Old 11-22-2009, 11:46 AM   #1
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toilet shutoff valve not getting water


Our upstairs toilet shutoff valve was making a lot of noise so we decided to replace it. Turned off the water to the house, replaced the valve, turned the water back on and have water that comes to the sink and bathtub upstairs but it is NOT coming into the new shutoff valve (yes it is in the turned on position)

What happened and what do we do?

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Old 11-22-2009, 06:14 PM   #2
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toilet shutoff valve not getting water


The Main Shut-Off Valve is off. You replace the Shut-Off Valve
underneath the toilet very close to the wall, and when you turn the Main valve back on there is no water in the toilet.
The Angle-Stop (that is what you installed in the toilet)
is turned on. It is very strange. The water should be on.
Is there any mechanism inside the tank that prevents water
from flowing? Twist off the flexible pipe that goes from
the Angle-Stop to the toilet and see if there is water when
you slowly turn the Angle-Stop on. I think there must be
something inside the tank that stops the water.


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Old 11-22-2009, 06:35 PM   #3
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toilet shutoff valve not getting water


The noise was probably from the washer falling apart, you might be able to see it but it could be wedged some where out of sight. You could take the supply of the tank end, run it into a bucket, if you have water, then you need to check inside the tank. If no water comes out of the supply at the tank, you check your new shut off valve, if you soldered, maybe it got damaged. As a side, if this is the only toilet, to get by, fill a bucket in the tub and use to flush the toilet.
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Old 11-22-2009, 08:14 PM   #4
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toilet shutoff valve not getting water


Well we disconnected the shutoff valve part again with the water ON - all we get is a little bubbling, so we are not getting any water pressure - but the water to the tub and sink is just fine so we know it's getting up to the 2nd story.

Hmm..... fortunately we have another bathroom so we're leaving it for tonight and try again tomorrow.
This is one of those 1/4 turn ones - maybe we can't use that and have to go with one that you turn on all the way... but then again once it was disconnected the water should have been flowing all over my floor and all we got was a little bubbling.

We're stumped.
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Old 11-23-2009, 08:29 AM   #5
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toilet shutoff valve not getting water


The 1/4 valve in nature should be fine, not sure what you disconnected to check on water flow. One option to check, is to turn off the shut off valve you used when installing the new 1/4 turn, turn that back off and disconnect the toilet shutoff and then see how the pressure is. Does the down stream shut off control the tub and sink as well as the toilet?, maybe that valve is not all the way open? when trying to check these problems out, try to go over in your mind what steps you took to do the install. There's good plumbers on here, someone will get you through this.
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