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Old 08-05-2009, 01:03 PM   #1
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Toilet On/Off Valve

Yesterday I had a plastic on/off valve from the wall to my toilet crack (defective), and caused substantial damage. I am questioning whether this type of valve should have been used by the builder. I have a home warranty and the company providing the warranty is questioning whether they are responsible or not.
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Old 08-05-2009, 01:37 PM   #2
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Toilet On/Off Valve

You will never get a warranty company to admit they are liable. Depends on what they find the cause of the valve failure was. Was it kicked? I agree that they should cover it, but I am not an insurance company.
If you have never made a mistake, you haven't done much.
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Old 08-05-2009, 01:40 PM   #3
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Toilet On/Off Valve

No... cracked on its on.
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Old 08-06-2009, 01:26 PM   #4
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Toilet On/Off Valve

why do they think they are not responsible?
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