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Old 07-04-2013, 06:28 PM   #1
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toilet leak, turn off valve


Please advise:
I have a new home and the plumbing was done by xxxxxx(DC). I have to wait at least 1 week before they or another plumber could help with a continual leak inside my toilet bowl. Blue dye has confirmed the leak and the tank partially "refills" every 1 or 2 hours. I am concerned about turning the valve that would cut off the water supply to the toilet tank becasue of the quality of plumbing so far: Every faucet has had to be tightened to stop leaking, when I flush a toilet, sometimes water pushes out of a shower head. On redfin a major complaint was detailed about the plumbing of EYA home builder (who uses xxxxxxxxx) regaridng burst pipes. If I turn off the water to the toilet, that may be providing a safety pressure leak for the whole new home, and cause a major pipe bursting. I am just very concerned. Any advice would be helpful.

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Last edited by oh'mike; 07-05-2013 at 04:30 AM. Reason: Removed name of contractor--read posting rules
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Old 07-04-2013, 07:53 PM   #2
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toilet leak, turn off valve


you should be able to shut off valve to commode or any other fixture in house ...with out harming a thing...if not your problems are just begining.. btw it sounds like you need a new flapper....ben sr

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Old 07-04-2013, 07:59 PM   #3
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Thanks, I manually pressed down on flapper and it didn't stop . I think the leak is between the plastic , that the flapper flaps down on, and the tank. Again this plumbing group does not tighten anything.
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Old 07-04-2013, 11:42 PM   #4
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When I change a flapper I don't shut the water off there is no need.

If your concerned turn your main supply off to the house.

There is no need to be concerned about turning off a SOV

If it turns freely your fine.

Shut off valves should be turned on and off every month. It's recommended.

If you don't exercise them they can freeze up.

Just turn it off and don't be scarred.
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Old 07-04-2013, 11:45 PM   #5
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Originally Posted by tomtomtom View Post
Thanks, I manually pressed down on flapper and it didn't stop . I think the leak is between the plastic , that the flapper flaps down on, and the tank. Again this plumbing group does not tighten anything.
Never heard of this company, XXXXXXX(DC). Regarding your concerns, thanks for the tip.

Probably just needs a little tightening or adjusting, being a new home, new toilet, etc, I would think that's all it would need. I don't understand what you mean when you say this company does not tighten anything. Can you do it yourself? Like David reccommends above - don't be scared.

Being a new home, I assume you have a waranty/legal rights.

Just a suggestion, if you are that concerned or not satified with this company's answers or service, you could file a complaint with bbb.com, or at least see if there are any complaints or lawsuits already on file for this company.

Last edited by oh'mike; 07-05-2013 at 07:28 AM. Reason: removed company name
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Old 07-05-2013, 04:07 AM   #6
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IS there any chance you ould get a water pressure off one of your hose bibs?
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Old 07-05-2013, 07:22 AM   #7
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Thanks for the advice all. Its xxxxxxin DC metro area. They contract with several homebuilders !?! That's why they'll only service call between 8am and 4 pm ,, customer service when your not the real customer. Interesting idea about the water pressure off of hose bib. I dont have that type of device (I have gas detector, electrical etc, but now plumbing gadgets may be needed, golly gee). My water bill has been higher than I thought it would be, even with a new home. Now I know why. The water pressure in general has not been high anywhere. That means its just not high or there are more leaks than I know about, I suppose.

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Old 07-05-2013, 07:30 AM   #8
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MODERATOR--refrain from posting the name of a company that you have issues with---posting rules prohibit bashing products and services---Thank you--Mike---
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Old 07-05-2013, 07:33 AM   #9
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Thanks for the advice all. Its xxxxxxin DC metro area. They contract with several homebuilders !?! That's why they'll only service call between 8am and 4 pm ,, customer service when your not the real customer. Interesting idea about the water pressure off of hose bib. I dont have that type of device (I have gas detector, electrical etc, but now plumbing gadgets may be needed, golly gee). My water bill has been higher than I thought it would be, even with a new home. Now I know why. The water pressure in general has not been high anywhere. That means its just not high or there are more leaks than I know about, I suppose.
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Old 07-05-2013, 07:39 AM   #10
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You lack plumbing knowledge---that is not unusual,few people need that---
I suggest you hire your own plumber to check out the system in your new home---the results will pay off by letting you know if there is a serious problem or allow you to relax,knowing the system is up to standard.

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Old 07-05-2013, 07:43 AM   #11
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Thanks, I was strongly considering that anyway.
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Old 07-05-2013, 07:59 AM   #12
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I figured you wanted to get to a solution----let us know how it turns out---Mike---
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Old 07-05-2013, 09:05 AM   #13
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It would leak either at the flapper, where the foot valve meets the tank, due to someone forgot to put in the doughnut, or the nut was not tightened properly. This is about a half hour job if you take your time, but any homeowner can tackle it with minimal effort.

Why wait for a plumber to do something you can do yourself.
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Old 07-05-2013, 12:21 PM   #14
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Did you know that about 99.99 percent of licensed plumbers don't know the correct way to close that new stop valve you are afraid to close. So don't feel bad about having a lack of knowledge.
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Old 07-05-2013, 12:52 PM   #15
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Quote:
Originally Posted by Fairview
Did you know that about 99.99 percent of licensed plumbers don't know the correct way to close that new stop valve you are afraid to close. So don't feel bad about having a lack of knowledge.
Those type should not be in the business, if they do not know how to shut off a simple valve.

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