Are there any adjustments? How is the float attached to the pump? Can you post a picture of the pump?
The pump should turn on before any of the drain pipes emptying into the sump well, as seen in the sides of hte sump well, are significantly submerged.
States can help recovery from hurricanes and tornadoes by not requiring due digence or prompt and timely correction of substandard conditions, and by providing continued liability insurance where companies drop homeowners.